Zayo Group provides mission-critical bandwidth solutions to impactful companies. They are seeking a skilled Business Systems Analyst to support and enhance their Sitetracker environment, bridging business needs with technical solutions to optimize project management processes.
Responsibilities:
- Partner with stakeholders to gather, analyze, and document business requirements related to project management processes in Sitetracker
- Translate business needs into clear functional specifications and system configurations
- Collaborate with developers, administrators, and project teams to design, test, and implement solutions in Sitetracker/Salesforce
- Maintain system integrity by monitoring data quality, workflows, and integrations, resolving issues proactively
- Support ongoing enhancements by identifying opportunities for process automation, improved reporting, and system optimization
- Act as a subject matter expert on Sitetracker functionality, providing guidance, training, and documentation to end users
- Develop and maintain governance documentation, ensuring compliance with organizational standards
- Partner with OSP and ISP Controls & Governance leadership to prioritize the systems roadmap and ensure alignment with broader strategic initiatives
Requirements:
- Proven experience as a Business Systems Analyst or similar role, with a focus on Salesforce-based platforms
- Hands-on experience in Salesforce configuration, workflows, and reporting (required)
- Strong analytical and problem-solving skills, with the ability to translate complex business needs into technical solutions
- Excellent communication skills with the ability to work effectively across business and technical teams
- Bachelor's degree in Business, Information Systems, Computer Science, or related field (or equivalent practical experience)
- Strong knowledge of MS Office (Excel, Word, etc.) and Google Suite products
- Travel as required (Less than 10% estimated) for critical meetings
- Approved to work in the United States
- Experience with Sitetracker strongly preferred
- Familiarity with project management concepts and telecom/infrastructure operations a plus