OSP Controls, Business Systems Analyst

Zayo Group provides mission-critical bandwidth solutions to impactful companies. They are seeking a skilled Business Systems Analyst to support and enhance their Sitetracker environment, bridging business needs with technical solutions to optimize project management processes.

Responsibilities:

• Partner with stakeholders to gather, analyze, and document business requirements related to project management processes in Sitetracker
• Translate business needs into clear functional specifications and system configurations
• Collaborate with developers, administrators, and project teams to design, test, and implement solutions in Sitetracker/Salesforce
• Maintain system integrity by monitoring data quality, workflows, and integrations, resolving issues proactively
• Support ongoing enhancements by identifying opportunities for process automation, improved reporting, and system optimization
• Act as a subject matter expert on Sitetracker functionality, providing guidance, training, and documentation to end users
• Develop and maintain governance documentation, ensuring compliance with organizational standards
• Partner with OSP and ISP Controls & Governance leadership to prioritize the systems roadmap and ensure alignment with broader strategic initiatives

Requirements:

• Proven experience as a Business Systems Analyst or similar role, with a focus on Salesforce-based platforms
• Hands-on experience in Salesforce configuration, workflows, and reporting (required)
• Strong analytical and problem-solving skills, with the ability to translate complex business needs into technical solutions
• Excellent communication skills with the ability to work effectively across business and technical teams
• Bachelor's degree in Business, Information Systems, Computer Science, or related field (or equivalent practical experience)
• Strong knowledge of MS Office (Excel, Word, etc.) and Google Suite products
• Travel as required (Less than 10% estimated) for critical meetings
• Approved to work in the United States
• Experience with Sitetracker strongly preferred
• Familiarity with project management concepts and telecom/infrastructure operations a plus