Technical Project Manager, Agentic AI Delivery

Kasisto is seeking a skilled and versatile Technical Project Manager to work with customers on the implementation of agentic applications for financial services. This role will include extensive customer communications as well as development of tools to accelerate implementation and integration with customer systems as part of the end-to-end production solution.

Responsibilities:

• Coordinate project activities from initial customer kick-off through successful production go-live and beyond
• Act as the primary liaison between the customer and Kasisto
• Participate in the discovery process with customers to capture their technical requirements and business objectives
• Identify project risks and mitigation options
• Drive consensus with the customer on project plans and timeframe
• Participate in project-specific development activities, either as the primary developer or contributing to a team effort
• Assist with validation of the complete solution in development, staging, and production environments
• Monitor and optimize deployments in response to evolving business needs
• Create and maintain the documentation archive specific to each implementation

Requirements:

• At least 5 years of hands-on experience in project management, preferably in the financial services industry
• Experience implementing customer service automation, preferably solutions incorporating AI and ideally agentic AI
• Working knowledge of the regulatory, security, and governance needs of financial institutions
• Strong ability to communicate clearly with technical and non-technical stakeholders from the trenches to the C-suite
• General knowledge of Java or Python sufficient for building, enhancing, and debugging proprietary tools
• Comfortable with solving problems in a complex and ambiguous context
• Willingness to 'wear many hats' and 'roll up your sleeves' as is common in a fast-paced, nimble company such as ours
• Bachelor's degree in Computer Science, Engineering, or a related field
• Proficiency with AWS and Azure environments
• Capable of building production-ready scripts or code for data manipulation and API integration, either directly or using AI tools
• Experience with banking platforms such as Candescent, Q2, FIS, and Jack Henry
• Familiarity with voice systems and modern telephony
• Understanding of contact center architecture and operations
• Conversational Spanish fluency, ideally as a native speaker