Product Manager - CRM Marketing Solutions

Insperity is a leading provider of HR solutions, recognized for its commitment to employee value and community engagement. The Product Manager - CRM Marketing Solutions will oversee the implementation and utilization of Insperity's CRM system, leading product strategy and collaborating with business units to enhance technology-enabled processes.

Responsibilities:

• Provides the guiding vision for the product and acts as a business leader of the product
• Works closely with Business Units to understand needs and translates them into appropriate application functionality
• Leads and defines product line strategy, product roadmaps and identifying business opportunities
• Works closely with Business Units to improve processes enabled through the technologies implemented
• Builds functional specifications for future releases. Represents the best interest of the Business Units in high level technical design
• Develops User Acceptance Test Plans and facilitates User Acceptance Testing
• Leads, defines and manages product releases and represents the Business Units in ensuring project teams meet the defined schedules
• Ensures all customer and quality requirements are satisfied in the product delivery
• Works with Business Units, Project Managers and development teams during the design, development, test, training and launch phases of the development and release cycle
• Refines the backlog and adjusts priorities as needed
• Evaluates and reports on current product line performance and usage. Leads the post-implementation support effort from functional and training perspectives

Requirements:

• Bachelor's Degree in Business, Marketing, MIS, Electrical/Computer Engineering or Computer Science is required
• Three to five years Enterprise CRM technology implementation experience is required
• Communicates tactfully and effectively, verbally and in writing and maintains effective work relations with those encountered in the course of employment
• Possesses excellent customer skills and organizational skills, the ability to learn new concepts quickly and be a self-starter
• Exhibits excellent oral and written communication skills
• Demonstrates analytical, statistical and critical thinking skills
• Possesses leadership skills
• Demonstrates ability to work independently, be a self-starter, be innovative and actively seek new or better methods of competence
• Exhibits a positive team player attitude with a sense of urgency directed toward the provision of successful solutions for specific projects
• Has experience with Enterprise CRM Technology Solutions
• Possesses knowledge of Business Intelligence technologies and strategies
• Has a sound knowledge of system design, development and effective testing methods
• Process improvement / optimization experience is strongly preferred
• Software development knowledge is a plus
• HR, Payroll, Benefits experience is preferred
• Prior managerial experience, process improvement/optimization experience and work in a high-tech environment are preferable