Insperity is a leading provider of HR solutions, recognized for its commitment to employee value and community engagement. The Product Manager - CRM Marketing Solutions will oversee the implementation and utilization of Insperity's CRM system, leading product strategy and collaborating with business units to enhance technology-enabled processes.
Responsibilities:
- Provides the guiding vision for the product and acts as a business leader of the product
- Works closely with Business Units to understand needs and translates them into appropriate application functionality
- Leads and defines product line strategy, product roadmaps and identifying business opportunities
- Works closely with Business Units to improve processes enabled through the technologies implemented
- Builds functional specifications for future releases. Represents the best interest of the Business Units in high level technical design
- Develops User Acceptance Test Plans and facilitates User Acceptance Testing
- Leads, defines and manages product releases and represents the Business Units in ensuring project teams meet the defined schedules
- Ensures all customer and quality requirements are satisfied in the product delivery
- Works with Business Units, Project Managers and development teams during the design, development, test, training and launch phases of the development and release cycle
- Refines the backlog and adjusts priorities as needed
- Evaluates and reports on current product line performance and usage. Leads the post-implementation support effort from functional and training perspectives
Requirements:
- Bachelor's Degree in Business, Marketing, MIS, Electrical/Computer Engineering or Computer Science is required
- Three to five years Enterprise CRM technology implementation experience is required
- Communicates tactfully and effectively, verbally and in writing and maintains effective work relations with those encountered in the course of employment
- Possesses excellent customer skills and organizational skills, the ability to learn new concepts quickly and be a self-starter
- Exhibits excellent oral and written communication skills
- Demonstrates analytical, statistical and critical thinking skills
- Possesses leadership skills
- Demonstrates ability to work independently, be a self-starter, be innovative and actively seek new or better methods of competence
- Exhibits a positive team player attitude with a sense of urgency directed toward the provision of successful solutions for specific projects
- Has experience with Enterprise CRM Technology Solutions
- Possesses knowledge of Business Intelligence technologies and strategies
- Has a sound knowledge of system design, development and effective testing methods
- Process improvement / optimization experience is strongly preferred
- Software development knowledge is a plus
- HR, Payroll, Benefits experience is preferred
- Prior managerial experience, process improvement/optimization experience and work in a high-tech environment are preferable