Key skills
PythonSQLNoSQLBashKubernetesDockerPrometheusGrafanaDatadogCommunication
About this role
Appian is a community of innovators dedicated to transforming how organizations build and automate their business processes. As a Solution Engineer, you will be responsible for triaging and resolving alerts for the cloud platform, providing technical support, and improving system health through proactive monitoring and troubleshooting.
Responsibilities:
- Collaborate with engineers to troubleshoot, escalate, and resolve complex system and customer issues
- Provide direct technical support to customers as needed
- Proactively improve system health by identifying alert trends, enhancing monitoring, and contributing code to increase reliability and efficiency
- Diagnose root causes and solve complex technical problems through hands-on troubleshooting
Requirements:
- Bachelor's degree or equivalent work experience in a technical field
- A hands-on, technical background with strong troubleshooting skills
- Foundational knowledge of networking (e.g., TCP/IP, DNS, HTTP, routing)
- Familiarity with monitoring tools (e.g., Datadog, Grafana, Prometheus)
- Experience in a procedural environment, such as Helpdesk or 1st Line Support, where you consistently followed established runbooks and processes
- Comfortable with the Linux command line
- Strong communication skills and the ability to work effectively within a team and with customers
- The ability and willingness to work a night shift schedule
- Provide after business hours support for proper handoff with our other regions as needed
- Flexibility to provide after hours weekend support for up to 14 weeks per year - Up to 1 quarter per year working this adjusted schedule may be required (Sunday->Thursday or Tuesday-Saturday)
- Foundational knowledge of databases (e.g., SQL, NoSQL)
- Experience with scripting languages (e.g., Python, Bash) to automate tasks
- Knowledge of container technologies like Docker and Kubernetes