Senior Manager, Software Engineering - Risk, Fraud and Disputes

Marqeta is a leading company in embedded finance, and they are seeking a Senior Manager of Software Engineering to lead the design and execution of issuer-side disputes across card networks. The role involves managing the end-to-end dispute lifecycle, driving automation, and mentoring a high-performing engineering team while collaborating with various cross-functional partners.

Responsibilities:

• Own the end-to-end issuer dispute lifecycle, ensuring timely, accurate, and compliant resolution of cardholder disputes
• Drive AI-first automation, reducing manual handling and increasing efficiency across dispute classification, evidence management, and prioritization
• Lead and mentor a high-performing team, improving engineering velocity and system reliability through intelligent workflows and automation
• Act as the technical and business-facing leader in customer and network escalations, translating real-world issues into system improvements
• Partner cross-functionally with Risk, Compliance, Product, Operations, and Legal to shape platform roadmap and dispute strategies

Requirements:

• Experienced engineering leader (8–12+ years in engineering, 4+ years managing senior engineers or managers)
• Hands-on AI-first mindset: you embrace AI/ML to improve team velocity, drive automation, and reduce manual work
• Strong ownership mentality — you thrive in ambiguity and take full responsibility for outcomes
• Deep understanding of issuer-side card and money movement disputes, including network flows (Visa, Mastercard, Discover, AmEx) and timelines
• Comfortable customer- and network-facing, translating technical details into actionable insights
• Excellent communicator who can lead cross-functional initiatives and influence stakeholders
• Experience integrating with network APIs e.g. ISO 8583
• Background in fintech issuing platforms, core banking, or payments operations
• Prior ownership of dispute automation initiatives that materially reduced manual effort or losses
• Familiarity with Regulatory obligations (e.g., Reg E, PSD2 chargeback rules) in card issuing