Field Systems Integration Engineer

Motorola Solutions is a global leader in mission-critical communications and analytics. The Field Systems Integration Engineer will be responsible for integrating systems into complex customer operational environments and interfacing with customers to analyze and resolve technically complex problems.

Responsibilities:

• Prepare and configure Scout for integration into complex customer systems
• Complete installation, testing and acceptance of Scout in complex customer systems
• Prioritize and provide customer support and technical issue resolution via e-mail, phone and other electronic medium
• Determine most cost-effective repair/resolution to minimize customer downtime
• Enter and track issues in a tracking database, keeping customers apprised of work status, and drive all issues to closure
• Relay detailed instructions to customers and interpret documents including technical operating manuals and maintenance instructions
• Escalate product performance issues (software/hardware) within the tools provided (Salesforce, Rally, etc.) and work with Senior Support Engineers and Senior System Implementation Engineers towards resolution
• Provide after-schedule support on an as needed basis
• Work collaboratively with the Sales team to support pre-sales system designs and technical presentations
• Provide on-site end user training
• Coordinate design of subsystems and integration of total system
• Confer with other functional team personnel to clarify or resolve problems and develop corrective action, method improvement to resolve problems for complex issues
• Responsible for systems-level development and testing requirements involves finalizing approved Vendor Lists and design of components which are unavailable
• Use computer assisted engineering and design software and equipment to perform engineering and design tasks

Requirements:

• High School Diploma or GED equivalent
• 2+ years of relevant working experience in software, networking, IT, public safety, wireless or related field
• Legal authorization to work in the U.S. indefinitely. Employer work permit sponsorship is not available for this position
• Self-motivated with the ability to work well both in groups and independently
• Ability to scope effort and coordinate work to meet Project and customer timelines
• Excellent written & verbal communication skills
• Strong ownership, personal accountability and interpersonal skills a must
• Great peer to peer collaboration, troubleshooting and attention to details
• Service minded individual with solid integrity that thrives under pressure
• A can-do attitude with desire to learn, grow and contribute to the IT awareness of Avtec Engineering teams
• Growth Mindset constantly looking to better oneself
• Windows OS/Applications configuration and troubleshooting
• IP Network troubleshooting
• Working knowledge of LAN/WAN networks
• Working knowledge of PC hardware
• Familiarity with radio or communication technologies
• SQL Database
• IP Radio Technologies
• IP Telephony