Customer Service Representative (remote)

Traveling with Michaila is seeking a reliable and customer-focused Customer Service Representative to support clients by managing communications and ensuring a smooth experience. The role involves responding to client inquiries, providing guidance, and maintaining organized records to enhance client satisfaction.

Responsibilities:

• Respond to client inquiries in a timely and professional manner
• Provide accurate information and clear guidance
• Assist with scheduling, confirmations, and service updates
• Maintain organized records of client communications
• Monitor follow-ups to ensure a seamless client experience
• Escalate or resolve issues efficiently when needed

Requirements:

• Strong written and verbal communication skills
• Comfortable working independently in a remote environment
• Detail-oriented, dependable, and organized
• Tech-comfortable and confident navigating online systems
• Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM
• Customer service, administrative, or client support experience