Key skills
PythonGoGolangAWSGCPTerraformKubernetesDockerJenkinsAnsibleGKEHelmArgoCDGitLabGitOpsAgileScrumSDLCCI/CDCommunication
About this role
Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. The Senior DevOps Engineer will play a crucial role in shaping the infrastructure and tooling for Five9's cloud contact center, focusing on reliability, scalability, and developer productivity.
Responsibilities:
- Design, build, and maintain public and private cloud infrastructure with a focus on reliability, scalability, and developer productivity
- Build and maintain internal developer environment tooling, primarily in Go and Python, to accelerate engineering workflows and reduce friction across the SDLC
- Drive automation initiatives that improve availability, reduce toil, and increase operational efficiency across Five9’s cloud platform
- Collaborate with Engineering teams to deliver high-quality software in a fast-paced environment, contributing technical depth to architecture and implementation decisions
- Monitor production and development environments, proactively identifying and resolving issues before they impact customers
- Contribute to incident response, SRE practices, and continuous improvement efforts to lower MTTD and MTTR
- Help define and evolve the platform engineering roadmap as Five9 scales its infrastructure for the next phase of growth
Requirements:
- 8+ years of Software Development Life Cycle experience, preferably in Agile/Scrum environments
- 5+ years of public cloud experience (GCP or AWS)
- 3+ years of systems and networking experience
- Strong proficiency with Kubernetes, Helm, GKE, and Docker; experience with ArgoCD and GitOps workflows is essential
- Experience designing and operating large-scale distributed systems
- Proficiency in Python and/or other scripting languages; experience with Go (Golang) is a strong plus
- Infrastructure as Code experience with Terraform
- Experience with CI/CD tooling including GitLab, Jenkins, Spinnaker, or similar
- Familiarity with config management tools such as Ansible, Puppet, or Chef
- Experience with Incident Management processes and SRE best practices
- Demonstrated ability to independently scope, prioritize, and execute complex infrastructure projects with minimal oversight
- Strong verbal and written communication skills
- BS in Computer Science or equivalent experience
- Experience with SIP telephony (Freeswitch, Asterisk, Kamailio, WebRTC) is a plus