Partnership Support Engineer

Wheelhouse is a revenue management platform for the flex rental space, and they are seeking a Partnership Support Engineer to ensure the reliability and scalability of their external integrations. The role involves investigating integration issues, collaborating with partner technical teams, and building tools to improve system reliability across their partner ecosystem.

Responsibilities:

• Engineer process solutions around incoming integration/partnerships bugs, improvements and asks
• Debug integration issues involving external partners (PMSs, OTAs, channel managers, and embedded clients), coordinating directly with their technical teams when necessary
• Diagnose failures across APIs, webhooks, data pipelines, and synchronization processes
• Resolve issues directly when possible; otherwise triage effectively with clear reproduction steps and cross-system context
• Build internal diagnostics, dashboards, and tooling to enable faster investigation of partner issues
• Create reusable playbooks and runbooks for common integration failure modes
• Improve monitoring, alerting, and observability for partner-facing systems
• Support launches of new integrations, embedded deployments, or platform features
• Serve as the primary technical liaison for select strategic partners
• Identify systemic reliability risks and advocate for engineering improvements
• Act as the voice of our partner ecosystem within engineering and product teams

Requirements:

• 2–4+ years of experience in a technical support, QA engineering, or software engineering or technical project management role
• Strong debugging skills across APIs, integrations, and web applications
• Experience with programming (ideally Ruby on Rails) to automate tasks and build internal tools
• Experience with SQL or ORMs (ideally Active Record) to interact with data
• Familiarity with REST APIs, webhooks, and third-party integrations
• Experience working with external technical stakeholders
• Comfort navigating ambiguity across multiple systems you do not control
• Ability to analyze distributed failures across APIs, webhooks, queues, and data pipelines
• Experience reading third-party documentation and diagnosing integration mismatches
• Familiarity with SLAs, incident communication, and cross-company coordination
• Familiarity with Datadog for analyzing metrics is a plus
• Experience handling incidents involving external stakeholders
• Comfort communicating during production issues or degraded service
• Ability to reason about complex distributed systems and failure modes
• Experience troubleshooting data synchronization or event-driven systems
• Experience supporting B2B SaaS integrations or developer platforms