Account Manager & Customer Support Representative

ZUNA SOLAR is a rapidly growing residential solar company committed to helping homeowners reduce their energy costs and transition to clean, renewable power. They are looking for a highly organized and proactive Account Manager & Customer Support Representative to ensure solar projects move smoothly while delivering an exceptional experience for customers and the sales team.

Responsibilities:

• Review, process, submit, and track new residential solar projects
• Coordinate with the ZUNA SOLAR sales team and installation partners to ensure seamless project progression
• Monitor projects throughout the full lifecycle—from sale to installation to activation
• Communicate updates and project milestones to both customers and internal teams
• Manage escalated customer situations and resolve concerns in a professional and timely manner
• Field customer inquiries regarding system design, installation timelines, activation, and post-installation support
• Work cross-functionally with operations teams to resolve issues that arise before, during, or after installation
• Ensure homeowners and sales representatives receive a smooth and positive experience throughout the solar process

Requirements:

• Previous solar industry experience required
• Excellent communication and customer service skills
• Strong organizational and project management abilities
• Ability to manage multiple projects and priorities simultaneously
• Comfortable working in a fast-paced, high-volume environment
• Ability to remain calm and professional when handling escalated customer situations
• Proficient with computers and common business software platforms
• Takes ownership of projects and follows them through to completion
• Communicates clearly and professionally with customers and teammates
• Thrives under pressure and stays organized throughout the day
• Is solutions-oriented and focused on delivering a great customer experience