Customer Service Coordinator

Oatly is the original oatmilk company that started in Sweden and has expanded to the U.S., focusing on sustainability, health, and transparency. They are seeking a Customer Service Coordinator to manage customer order duties, ensuring an exceptional customer experience by collaborating with internal teams and external stakeholders.

Responsibilities:

• Serve as the primary point of contact for customer inquiries, orders, and service requests, ensuring responses are timely, accurate, and friendly
• Manage the order‑to‑delivery process, including entering orders, confirming availability, coordinating logistics, and proactively communicating status updates
• Collaborate closely with production, warehouse, and transportation teams to ensure on‑time fulfillment and resolve any issues that arise
• Monitor inventory levels and flag potential shortages or delays to internal teams and customers
• Troubleshoot service concerns, product questions, and delivery challenges with a solutions‑first mindset
• Maintain accurate customer account data and proactively identify and resolve master data issues within the order‑to‑cash system to ensure efficient and error‑free order processing
• Assist with quality assurance follow‑ups, including documenting complaints and coordinating with QA or operations teams
• Contribute to special projects, seasonal order planning, and continuous improvement initiatives to enhance the customer experience

Requirements:

• 2+ years of experience in a Customer Service role in a CPG company (consumer packaged goods)
• Exceptional communication skills and calmness under pressure
• High level of attention to detail and organization
• Problem-solving and analytical- make it happen mindset
• ERP & Spreadsheet Proficient
• Experience working collaboratively with other departments - Finance, QA, Transportation, Commercial, Account Sales, Planning, Community Management, etc
• Flexible to changing priorities and comfortable thriving in a remote environment
• You feel connected to our mission of encouraging health, sustainability, and transparency
• You are a self-starter who doesn't need direct supervision to motivate you for success
• You are ready to make your mark in a smaller, growing brand, leveraging your experience to deliver amazing results and build an outstanding company
• You have an entrepreneurial spirit in that you're comfortable with ambiguity and are energized by the process of building something lasting from the ground up
• You enjoy sharing your quirkiness and talents with your coworkers