Senior Programs Manager - 1st Shift - Travel

GXO Logistics, Inc. is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. As the Senior Programs Manager, you will manage the customer experience and establish a strategic direction for customer account growth, ensuring contractual compliance and driving new account growth through effective solutions development.

Responsibilities:

• Lead the development of effective growth strategies
• Develop and improved onboarding training program for new employees
• Drive new account growth through effective solutions development
• Ensure contractual compliance and that customer obligations are met
• Direct capital expenditure and asset deployment activities
• Manage account-driven initiatives, including accounts receivable collections, working capital and Days Sales Outstanding (DSO)
• Ensure annual profit, efficiency and quality goals are attained at each client engagement; ensure KPIs are meaningful, aligned and achieved regularly
• Sustain Lean culture; promote a diverse work environment focused on the continuous improvement of processes
• Establish goals, plans and related metrics; track progress and manage through obstacles to achieve program objectives

Requirements:

• 5 years of project management experience
• Proven logistics industry/supply chain management knowledge and experience
• Bachelor's degree, MBA or advanced degree in a related field
• Six Sigma, Kaizen or process improvement certifications
• Superior knowledge of vertical supply chain
• Demonstrated ability to understand and discuss technical concepts, make trade-offs and evaluate opportunistic new ideas with technical employees
• Ability to develop insightful, value-added and actionable analyses with detailed explanations regarding drivers of those results; able to produce unambiguous, comprehensive and accurate interpretations
• Proven ability to deliver results and prioritize tasks in a fast-moving, dynamic environment