Customer Service Rep. - Remote - Local To Portland, OR

TEKsystems is a mission-driven organization dedicated to helping patients manage healthcare costs through flexible payment solutions. They are seeking Customer Service Representatives to support patients enrolled in a healthcare payment program by handling inbound and outbound calls, assisting with account setup, payment processing, and program enrollment.

Responsibilities:

• Serve as the primary phone contact for account holders and potential customers
• Make outbound calls for welcome calls, past-due accounts, and special campaigns
• Document call activity using CRM tools and escalate issues as needed
• Deliver exceptional customer service and act as an advocate for patients
• Participate in ongoing coaching and quality evaluations

Requirements:

• Customer service experience (retail, hospitality, call center, etc.)
• 1–2 years of call center or telephone support experience preferred
• High school diploma or equivalent preferred
• Knowledge of HIPAA and experience in healthcare or financial services is a plus
• High-speed internet: Minimum 100 Mbps download / 35 Mbps upload
• Private, password-protected WiFi and Ethernet connection (cable provided)
• Quiet, private workspace with room for two monitors
• Smartphone for two-factor authentication
• Must be available Monday–Friday, 5:00 AM–5:00 PM
• Cannot miss any time during 4-week training period
• Must be able to pick up and return equipment at Beaverton office
• 1–2 years of call center or telephone support experience
• High school diploma or equivalent
• Knowledge of HIPAA and experience in healthcare or financial services