Customer Success Manager

Truvio is a company focused on delivering intelligent product portfolios for Dynamics 365. As a Customer Success Manager, you will be responsible for ensuring customer satisfaction and helping clients maximize the value of the Truvio Commerce / DynamicWeb platform throughout their digital transformation journey.

Responsibilities:

• Own the ongoing relationship with existing customers after project launch, ensuring clear communication, high satisfaction, and long-term retention
• Identify new opportunities and initiatives within customer organizations where Truvio Commerce / DynamicWeb is a strong mutual fit, and collaborate with customers and internal project management teams on discovery, scoping, planning, and quoting
• Provide regular status updates internally and to customers, with a strong focus on progress against planned initiatives, risks, and upcoming activities
• Communicate Truvio Commerce / DynamicWeb product roadmap and new initiatives clearly and effectively to customers
• Proactively escalate and communicate customer feedback, risks, and issues to the appropriate stakeholders
• Take responsibility for aligning expectations, budgets, and resource forecasting for each customer engagement
• Apply and share best practices and project insights across customers to drive continuous improvement
• Train customers across all aspects of the Truvio Commerce / DynamicWeb All-in-One platform to ensure they maximize value from the solution

Requirements:

• Around 3 years of hands-on e-commerce experience
• At least 7 years of experience in account management, project management, or consultative selling
• Strong project management capabilities
• Proven consultative sales skills
• Excellent verbal and written communication skills across email, phone, and in-person interactions