Program Manager, Pro Services

Vanta is a company dedicated to helping businesses earn and prove trust through continuous security monitoring. As a Professional Services Program Manager, you will manage KPIs related to onboarding and implementation for major customers while developing processes within the team to enhance service delivery and customer satisfaction.

Responsibilities:

• Own monitoring of post-sales SME delivery programs for commercial and enterprise accounts including milestones, dependencies, risk tracking, and stakeholder comms through onboarding/implementation - and after
• Lead cross-functional alignment: Coordinate with customer success managers (CSMs), GRC SMEs, and Product (EPD) to unblock customer outcomes and ensure consistent execution, handoffs, and consistency post-implementation
• Standardize + scale playbooks: Work with SMEs and CSMs to define repeatable processes for framework mapping, evidence expectations, and common customer patterns to reduce time-to-value and improve consistency for our customers. Streamline and automate internal processes related to tracking program success
• Continuously monitor delivery against KPIs: Consider existing KPIs and develop new ones over time to optimize and mature services for Vanta’s customers
• Enable new SMEs and CSMs: On program migration processes and internal mechanisms related to the managed program