Bar Helper (Full-Time; Varied Shift) $10.00/hour

Harrah’s Cherokee Casino Resort Position Description

POSITION TITLE:                                          Bar Helper

DIVISION:                                                           Casino Operations

DEPARTMENT:                                                Casino Bars 

GRADE/FLSA STATUS:                              H4 – Non-Exempt

BADGE TYPE/COLOR:                                 Work Permit – Peach

REPORTS TO:                                                  Supervisor, Beverage; Dual Rate Supervisor, Beverage

SUPERVISES:                                                   N/A

JOB SUMMARY:

As a Bar Helper, you play a crucial role in creating an entertainment environment for all our guests. Your courteous, friendly, and prompt beverage service is a key part of their experience. Additionally, your responsibility to keep the bars and self-service station clean and stocked at all times is vital to maintaining our high standards.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE:

1. Provide fast, friendly, professional beverage service to casino guests and coworkers

2. Provide fast service to all guests by keeping service times under twenty minutes

3. Provide friendly service to all guests by maintaining an upbeat personality and build relationships by learning guests’ names and beverage preferences

4. Provide professional service to guests by learning and communicating information about the beverage menu, pricing, Harrah’s facilities, services, promotions, and Caesars Rewards

5. Prepare garnishes (lemon and lime wedges and wheel, Bloody Mary garnishes, olives, etc.), and label and date containers 

6. Complete daily inventories for Smart Bar, cages, and coolers, assist the Bartenders with opening and closing inventories, ensure adherence to department par levels, and restock as needed 

7. Clean the bar areas, including, but not limited to, mats, floors, sinks, drains, and other bar appliances in accordance with established health and safety guidelines, and complete daily, weekly, and monthly cleaning and maintenance checklists

8. Move and tap kegs by adhering to the training received
9. Monitor guest consumption of alcohol and intervene as needed according to guidelines

10. Follow the guidelines and liquor laws as defined by the EBCI Tribal ABC Commission and NC ABC Commission and adhere to all regulatory, departmental, and company policies and procedures in an ethical manner

11. Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values

MINIMUM QUALIFICATIONS:

1. A high school diploma or GED is preferred

2. Six months of prior guest service experience is preferred

3. Alcohol safety certification is required (The department will offer training. Must be certified within thirty days of the hire date)

4. Must demonstrate the following essential knowledge and skills:

5. Excellent guest service, interpersonal, and communication skills are required

6. Willing to learn and be adaptable, with keen attention to detail and a professional appearance

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Ability to stand for 8-10 hours, perform various movements (stooping, bending, reaching, etc.), respond to visual and aural cues, tap and maneuver a 165-pound keg, lift 50 and manually push 300 pounds

• Capability to handle fast-paced environments, make rational decisions under pressure, operate in mentally and physically stressful situations, and tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality, including secondhand smoke

• Proficiency in English language, manual dexterity for operating office equipment, and willingness to work in diverse environmental conditions and flexible schedules, including weekends, evenings, and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job.  Harrah’s Cherokee Casino Resort reserves the right to change the above job description whenever necessary.      7.4.24