GLO - Systems Analyst (Systems Analyst V)

The Texas General Land Office is seeking a System Analyst (System Analyst V) within the Information Technology Services Department of the agency.

Performs advanced (senior-level) computer systems analysis work with broad impact across multiple systems or functional domains. This position functions as a senior system expert responsible for shaping how systems are analyzed, configured, validated, and used to support operational efficiency and business outcomes.

Work involves leading complex, cross-system analysis efforts; performing hands-on refinement of detailed requirements and acceptance criteria; guiding configuration standards and optimization approaches; and defining testing and validation practices for complex changes. The position provides advanced support to users and teams, contributes to system modernization efforts through non-code solutions, and advises product owners and engineering teams on system capabilities, constraints, and improvement opportunities. While this role has broad influence, it remains hands-on with requirements, analysis, configuration, and validation activities.

Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment. Influences systems analysis practices and solution execution through technical expertise, consultation, and hands-on leadership rather than formal supervisory authority.

About the Information Technology Services Department
 

The Information Technology Services (ITS) team advances the mission of the Texas General Land Office through technology. We deliver secure, reliable, and innovative solutions that enable the agency to serve Texans efficiently and transparently. ITS operates with a growth mindset, committed to sustainability, operational excellence, customer service, and safeguarding the agency’s information resources. By leveraging modern cloud, automation, and data technologies, ITS drives efficiency, innovation, and resilience across the enterprise.

About the Role
 

The System Analyst V plays a key role in ensuring the reliability, integration, and effective operation of the agency’s enterprise systems. Serving as a senior systems expert, this position leads complex cross-system analysis efforts across Dynamics 365, Power Platform, Azure-integrated, and hybrid environments.

This role supports the sustainability and optimization of enterprise systems by refining detailed requirements, guiding configuration practices, and leading testing and validation efforts for complex changes and releases. The System Analyst V partners closely with product owners, engineering teams, and business stakeholders to translate operational needs into clear, testable requirements while maintaining system integrity and integration consistency across platforms.

Operating as a hands-on senior contributor, the System Analyst V provides advanced expertise in system behavior, configuration, and cross-platform integration. The individual in this role demonstrates strong analytical judgment, technical depth, and a commitment to delivering reliable, well-validated systems that support agency operations and evolving business needs.

Our Mission:
 

The Texas General Land Office primarily serves the schoolchildren, veterans, and the environment of Texas. The agency does so by preserving our history, maximizing state revenue through innovative administration, and through the prudent stewardship of state lands and natural resources.

What Your Contributions to the GLO Will be:
 

• System Analysis, Workflow Framing & Complex Problem Solving - Leads hands-on analysis of complex, cross-system workflows and integrations; frames system problems and solution approaches that support operational efficiency and business outcomes.
   
• Advanced Requirements & Acceptance Criteria Leadership - Leads development and validation of detailed requirements, user stories, and acceptance criteria for complex initiatives; ensures requirements reflect system behavior, constraints, and implementation realities.
   
• Configuration Standards, Optimization & Modernization Support - Guides configuration standards and optimization approaches; performs hands-on configuration for complex scenarios and supports system modernization through non-code solutions.
   
• Testing Strategy, Validation & Release Readiness - Defines and applies testing and validation approaches; leads hands-on validation for complex changes and supports resolution of high-risk defects prior to release.
   
• System Documentation, Training & Escalated User Support - Establishes documentation and training standards; serves as an escalation point for advanced system usage issues and supports high-impact user enablement efforts.
   
• Technical Consultation & Cross-Team Advisory Support - Serves as a senior system advisor to product owners, engineering teams, and stakeholders, providing guidance on system capabilities, limitations, and improvement opportunities.

Minimum Qualifications:
 

• Bachelor’s degree from an accredited four-year college or university with major coursework in computer science, information systems, computer engineering, or a related field. Equivalent professional experience may substitute for the degree requirement at a rate of one year of relevant experience for each year of education.

Location Requirements:
 

• This position is based in Austin, TX. Candidates must be currently located in the Austin area or willing to relocate at their own expense. Relocation assistance is not provided.

Preferred Qualifications:
 

• Demonstrated experience performing advanced systems analysis for complex, multi-system enterprise applications.
   
• Hands-on experience working within cloud-enabled environments, including systems deployed in Microsoft Azure and integrated SaaS platforms such as Dynamics 365 or Power Platform.
   
• Experience leading development and validation of detailed functional requirements, user stories, and acceptance criteria for complex initiatives.
   
• Experience guiding configuration standards and optimization approaches across interconnected systems.
   
• Experience defining and applying structured testing and validation practices for complex changes and releases.
   
• Experience integrating enterprise applications with internal systems or commercial off-the-shelf (COTS) and Software-as-a-Service (SaaS) platforms.
   
• Experience supporting system modernization initiatives through configuration improvements, workflow refinement, and non-code solutions.
   

• Experience advising product owners and engineering teams on system capabilities, constraints, and improvement opportunities.

   

Knowledge, Skills and Abilities:
 

• Knowledge of:

  • Advanced systems analysis methodologies and requirements refinement techniques.

  • Configuration practices and optimization approaches for SaaS and Azure-integrated systems.

  • Integration models involving Dynamics 365, Power Platform, and hybrid enterprise systems.

  • Testing, validation, and release readiness practices for complex system changes.

  • Application lifecycle processes across analysis, configuration, testing, and deployment phases.
     

• Skill in:

  • Leading hands-on analysis of complex cross-system workflows and integrations.

  • Translating business needs into structured, testable requirements and acceptance criteria.

  • Guiding configuration and optimization efforts across multiple systems.

  • Designing and executing validation strategies for complex changes.

  • Identifying system dependencies, constraints, and operational impacts.

  • Communicating system behaviors and technical considerations clearly to stakeholders.
     

• Ability to:

  • Serve as a senior systems expert across multiple platforms while remaining directly engaged in execution.

  • Exercise considerable independent judgment in complex analysis and configuration initiatives.

  • Lead complex cross-system efforts without agency-wide governance responsibility.

  • Influence systems practices through technical expertise and collaboration.

  • Support modernization and optimization initiatives while maintaining operational continuity.

  • Balance technical constraints with business objectives and user needs.

Physical Requirements:
 

This position requires the employee to primarily perform sedentary office work; however, mobility (moving around the worksite) is routinely required to carry out some duties. This position requires extensive computer, telephone and client/ customer contact and communication. It requires the ability to move and position oneself as needed for filing and similar routine office duties. The job also requires normal cognitive abilities requiring the ability to learn, recall, and apply certain practices and policies. It requires the stamina to maintain attention to detail despite interruptions. Ability to read printed materials and computer screens. The individual must be able to move and transport records, documents, boxes, and all related information and materials, weighing up to 20 pounds when required.

Compensation and Benefits:
 

• Free Parking
   

• Defined Retirement Benefit Plan Optional 401(k) and 457 accounts
   

• Medical Insurance - State pays 100% of the health plan premium for eligible full-time employees and 50% of the premium for their eligible dependents. The State pays 50% of the eligible part-time employees’ premium and 25% for eligible dependents.
   

• Optional Benefits such as dental, vision, and life insurance. 
   

• Minimum of 96+ Hours of Annual Leave a year **Annual leave increases with length of service.
   

• Professional Development Opportunities: The GLO offers numerous courses to help our employees grow using resources through LinkedIn Learning and our EAP provider.

Veterans:
 

Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser:

Military Crosswalk for Occupational Category - Information Technology

How to Apply:
 

• To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or in the CAPPS Career Section.
   

• You may apply for the job directly through the CAPPS Career Section. It is not necessary to apply both through Work in Texas and the CAPPS Career Section.
   

• Applications must be fully completed with a detailed job history, including job title, employment dates, employer name, supervisor's name and phone number, and a summary of responsibilities. Incomplete applications may lead to disqualification. Please be aware that resumes will not be accepted in place of a completed application.
   

• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
   

• A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.
   

• Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa.