Call Center Representative (211 Contact Center Specialist) - 1st Shift Hybrid
Connecticut, United States of America
Full Time
1 day ago
$42,000 - $46,000 USD
Key skills
Collaboration
About this role
Description
|211 Contact Center Specialist – Information & Referral/Housing (First Shift)|Location: Rocky Hill, CT (Hybrid after training)|Schedule: First Shift | Typically 7:00 AM – 3:00 PM|Pay: $21.00/hour|$1,000 SIGN-ON BONUSBe the Connection That Helps People Find Stability - Step into a Role Where One Call Can Change a Life.
Why You'll Love This Role
$1,000 Sign-On Bonus – because we value YOU from day one·
Competitive Pay – $21/hour plus great benefits.·
Hybrid Schedule – after training, enjoy flexibility with 4 remote days and 1 in-office day.·
Mission-Driven Work – help people find safety, stability and hope.
What You’ll Do You’ll be the calm, knowledgeable guide who helps people find their footing:
- Answer calls, chats and emails from people seeking support and community resources.
- Assess needs and provide accurate, meaningful referrals for housing, utilities, food, healthcare and more.
- Dig deeper when needed—researching and advocating for callers facing complex barriers.
- Help callers understand their options and feel empowered to take next steps.
- Document each interaction clearly to ensure continuity and follow-up.
- Follow established protocols while safeguarding caller confidentiality.
- Collaborate with a caring, mission-driven team that’s always ready to support you.
A Day in the Life
Every day is different—but always meaningful.
- Help callers find housing resources, rental assistance or shelter.
- Provide steady, clear guidance to people who feel overwhelmed.
- Research community programs and tailor referrals to specific needs.
- Balance empathy with efficient problem-solving in a fast-paced environment.
If you love variety and purpose, you’ll thrive here.
We’ve Got You Covered
We’ve got your back—every step of the way.
- Paid, comprehensive training before you take your first live call.
- Ongoing coaching, supervision and team collaboration.
- Clear workflows and protocols to help you succeed.
- A culture centered on accuracy, and sustainable caregiving.
Schedule & Environment
- First Shift: Typically, 7:00 AM – 3:00 PM
- Full-time position in a 24/7 operation
- Hybrid schedule after training (4 days remote, 1 day in office)
- Must be available to work holidays or during inclement weather as required
- Training: Monday–Friday, 8:00 AM – 4:30 PM l Monday - Friday 3:00 PM- 11:30 PM (available March 2026)
Perks & Benefits
- $21.00 - $23.65/hour + $1.00 - $2.00 shift differential for qualified hours worked
- · $1,000 sign-on bonus
- · Spanish- or Portuguese-speaking applicants who are hired and pass certification after 90 days on the job will get an additional $.75 per hour (an additional $1.50 per hour for both languages).
- · An outright 5% 401(k) contribution.
- · Paid Time Off in a calendar year – you begin accruing immediately!
- · 13 paid holidays per year.
- · Generous health benefits including 80% coverage of your medical plan premium and deductible.
- · Tuition reimbursement (after 1 year).
- · Employment at UWC counts toward Public Service Student Loan Forgiveness.
- · Supportive, inclusive, mission-driven workplace
Requirements
Who This Role Is Great For
- Individuals with backgrounds in social work, psychology, counseling, or human services
- Experience in housing services, case management, advocacy, or call center environments
- Customer service professionals who enjoy helping others problem-solve
- Newly graduated candidates with relevant internship or volunteer experience
Minimum Qualifications
- High School Diploma or GED plus relevant experience