Support II, Quality

Job Description

We're looking for a detail-oriented and analytical Support II, Quality professional to join our team in Jasper, United States. In this role, you will provide essential support to our quality assurance operations, ensuring that our products and processes meet the highest standards of excellence. You will work collaboratively with quality teams to maintain compliance, identify improvements, and support the delivery of quality outcomes across the organization.

• Assist in conducting quality inspections, testing, and audits to verify compliance with established quality standards and procedures
• Document and analyze quality data, identifying trends, patterns, and areas for improvement
• Support the investigation of quality issues and non-conformances, including root cause analysis and corrective action tracking
• Maintain accurate and organized quality records, reports, and documentation in accordance with regulatory requirements
• Collaborate with cross-functional teams to implement quality improvements and process enhancements
• Perform routine quality control checks and communicate findings to relevant stakeholders
• Support the development and maintenance of quality management systems and procedures
• Assist in training and onboarding new team members on quality processes and best practices
• Monitor and report on key quality metrics and performance indicators
• Respond to quality-related inquiries and provide technical support to internal teams

Qualifications

• 2+ years of experience in quality assurance, quality control, or a related support role
• Strong attention to detail and analytical skills with the ability to identify discrepancies and inconsistencies
• Proficiency in data analysis and the ability to interpret quality metrics and trends
• Excellent organizational and time management skills
• Solid understanding of quality standards, procedures, and best practices
• Experience with quality management systems and documentation
• Strong written and verbal communication skills
• Ability to work independently and as part of a collaborative team
• Problem-solving mindset with a focus on continuous improvement
• Familiarity with statistical analysis tools or quality software (preferred)
• Knowledge of industry-specific quality standards such as ISO 9001, Six Sigma, or similar methodologies (preferred)
• Experience with root cause analysis and corrective action processes (preferred)

Additional Information

For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit www.masterbrand.com to learn more and join us in building great experiences together!

Equal Employment Opportunity

MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Reasonable Accommodations

MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at staffing@masterbrand.com.