Executive Housekeeper

Company Description

The Executive Housekeeper is a key leadership position responsible for overseeing and managing all housekeeping operations at Wildflower Farms. This role requires a dynamic and experienced professional to maintain the cleanliness, order, and presentation of guest rooms, public areas, and back-of-house spaces, ensuring the highest standards of service, cleanliness, and guest satisfaction. The Executive Housekeeper will lead, motivate, and develop the housekeeping team while fostering a collaborative environment within the broader resort operations team.

Job Description

The Executive Housekeeper is a key leadership position responsible for overseeing and managing all housekeeping operations at Wildflower Farms. This role requires a dynamic and experienced professional to maintain the cleanliness, order, and presentation of guest rooms, public areas, and back-of-house spaces, ensuring the highest standards of service, cleanliness, and guest satisfaction. The Executive Housekeeper will lead, motivate, and develop the housekeeping team while fostering a collaborative environment within the broader resort operations team.

Core Responsibilities

Operational Leadership

• Conduct daily inspections of guest rooms, public areas, back of house spaces, as well as daily inspections of team productivity and performance. 
• Support team leadership, training, scheduling, and performance management. 
• Oversee all housekeeping functions, ensuring rooms and public areas meet the resort’s cleanliness and aesthetic standards.
• Develop and implement standard operating procedures (SOPs) for cleaning, maintenance, and quality control.
• Monitor and maintain inventory levels for housekeeping supplies, linens, and amenities.
• Ensure that all guest rooms and public areas are consistently cleaned and maintained to the highest standards of cleanliness and comfort.
• Address guest concerns and complaints promptly, taking corrective actions as needed.
• Collaborate with the front desk and guest services teams to ensure guest preferences and special requests are accommodated.

Team Management & Development

• Hire, train, and supervise a team of housekeeping staff, ensuring they understand and adhere to Wildflower Farms' values of hospitality and sustainability.
• Conduct regular performance evaluations, provide feedback, mentor team members and implement development plans for staff members.
• Create a supportive, positive, and collaborative work environment for all team members.

Budget & Cost Control

• Manage the housekeeping department’s budget, ensuring efficient use of resources and cost control.
• Monitor supply usage and purchase orders, ensuring appropriate stock levels while minimizing waste.
• Track and analyze performance metrics to optimize housekeeping efficiency and minimize labor costs.

Health & Safety Compliance

• Ensure that all cleaning products and practices meet health, safety, and environmental standards.
• Enforce safety protocols and provide staff training on safe work practices, including proper handling of cleaning chemicals and equipment.
• Conduct regular inspections to ensure compliance with safety, hygiene, and sustainability guidelines.

Collaboration with Other Departments

• Work closely with the Front Office Team, Engineering and Food & Beverage teams to coordinate room turnovers, special requests, and ongoing projects.
• Assist in preparing for group arrivals, events, and seasonal changes.
• Participate in departmental meetings and contribute to strategic planning for the resort’s operational success.

Pay Range: $80,000 - $90,000/year

Qualifications

• Minimum of 3 years of experience in housekeeping management or rooms division management, in a luxury resort, or hotel environment.
• Prior leadership or supervisory experience, including staff development, team management, and budgeting.
• Exceptional organizational, problem-solving, and multitasking skills.
• Strong leadership and interpersonal communication skills.
• A keen eye for detail and high standards of cleanliness and presentation.
• Ability to work in a fast-paced, dynamic environment with changing priorities. 
• A high school diploma or equivalent is required. A degree in hospitality management or a related field is preferred.
• Ability to lift and carry up to 30 pounds.
• Desire to work weekends, holidays, and on-call shifts.

Additional Information

About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

For more information, please visit www.friedkin.com

Shinrin Yoku LLC is an Equal Opportunity Employer, M/F/D/V. Shinrin Yoku LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Shinrin Yoku LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.