Technical Service Representative­ _ Electrical Focus (Marquette, MI)

Join Komatsu and Be Part of Something Big!

Job Overview

The Electrical Technical Service Representative is a key member of the Service and Customer Support teams. This role provides the customer with support to resolve machine down issues along with guidance to help maximize machine performance.

 

What we offer:

• Annual Salary $88,100 - $101,000

• Eligible for overtime pay after 40 hours in any work week consistent with federal, state, and local labor laws

• Sign-on Incentive - $2,000.00

• Comprehensive benefits package

• Employee discounts to Ford, GMC, Disney, AT&T, Verizon and more

• Boot, tool and pants reimbursement

• Paid vacation, sick, holiday, floating holiday

• Excellent job security

• 401K

• Bonus

• Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment

Key Job Responsibilities

 

• Assist customer with resolution to basic technical and functional issues with Komatsu mining equipment and repair as necessary. Independently resolve routine technical service issues using standard processes and methods.

• Responsible for basic troubleshooting and repair of the electrical, hydraulic and pneumatic systems of Komatsu mining equipment., which may include electric mining shovels, rotary blast hole drills and wheel loaders.

• Assist with construction of new equipment, rebuilds of existing equipment and commissioning of new and rebuilt equipment.

• Use of computer software and other technical tools to troubleshoot equipment issues.

• Assist in the installation of software upgrades to improve machine performance.

• Assist in the installation of upgrades and or replacement components on equipment as needed.

• Interface with mine maintenance personnel and Komatsu Account Managers with regard to identifying needed equipment, parts and service. Work with Account Managers to promote sales of parts, service, electrical and mechanical upgrades

• Demonstrate knowledge and support of Komatsu, OSHA/MSHA and customer safety policies and procedures.

• Complete daily Service Reports and customer reports before leaving the mine site.

• Monitor and evaluate machine/operator performance and provide guidance to customer to improve machine performance and availability.

• As needed, work with Komatsu engineering on complex issues related to the equipment being supported.

• Work as a team with more experienced TSR's to learn from their experience and knowledge.

Qualifications/Requirements

 

• High school diploma or equivalent
• Journeyman electrician and/or 2-year degree in electrical related schooling or equivalent experience.
• Minimum 1-3 years related experience preferred.
• Excellent customer service and communication skills.
• Strong computer skills.
• Basic knowledge of Advanced Control Systems such as A/B Rockwell, ABB Control Builder
• Willing to travel
• Ability to work a 24/7 on-call schedule (including holidays and weekends) as scheduled.
• Experience with problem solving and troubleshooting.
• Mechanical knowledge on a broad range of mining equipment.

 

Hiring Range 

At Komatsu, your base pay is one part of your total compensation package. The offer will consider a wide range of factors, including experience and location.

 

Company Benefits 

Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.

• Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
• 401k and/or employee savings programs
• Employee time off (vacation and designated holidays)
• Employee and family assistance programs
• Disability benefits
• Life insurance
• Employee learning and development programs

 

Diversity & Inclusion Commitment 

At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions.  We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.  

 

Company Information 

Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company’s founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com.  

 

EEO Statement 

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.