Advanced Associate, Customer Service (Inventory Control)

Job Summary:

Advanced Associate Customer Service position ships and maintains inventory control of equipment for disabled candidates taking exams at Pearson testing centers.

Job Description:

• Using a fulfillment calendar, daily shipments and returns are processed.
• Printing and binding, shipping and tracking of paper exams.
• Triage shared email box and create and track implementation plans for non-standard accommodation requests.

Job Qualifications:

• Must be able to work in the office 3 to 5 days a week
• The office location in Bloomington, MN.
• Requires excellent English writing and speaking skills
• Ability to write clear and accurate computer-based correspondence to internal and external customers
• Good working knowledge of spreadsheets, databases and computer applications
• Requires the ability to multitask, work with interruptions and use critical thinking skills
• Must be able to show empathy and understanding towards candidates with disabilities
• Confidentiality is very important

Compensation at Pearson is influenced by factors including skill set, experience, and location. 

 
The hourly rate for this role is between $22 - $24.

This position is not bonus eligible. Information on benefits can be found here. 

Applications will be accepted through March 31, 2026. This window may be extended depending on business needs.