Risk & Abuse Analyst

At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.

In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.

Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.

Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.

Risk & Abuse Analyst

Podium helps local businesses win by modernizing the way they communicate with their customers — from gathering reviews and payments to messaging and marketing automation. We’re passionate about building trust and delivering frictionless experiences for both our customers and their customers. As we continue to scale, maintaining the integrity of our platform is essential. We’re looking for a detail-oriented and analytical Fraud, Risk, and Compliance Abuse Analyst to help identify, investigate, and prevent fraudulent and abusive activity across Podium’s messaging and payment features while helping us modernize outdated Fraudulent and Compliance workflows using AI advancements.

The ideal candidate thrives to help local businesses win, drives innovation with AI at the forefront, and is confident in ambiguity. While this role is not purely customer-facing in nature, you may be involved in escalations and resolution, and will join customer meetings when appropriate. The Risk and Abuse Analyst will report directly to the Technical Support Manager.

What You Will Do:

• Identify suspicious activity, abuse patterns, and anomalies across accounts, payments, and our messaging system.
• Conduct deep-dive investigations into potential fraud, abuse, and compliance violations, documenting findings and recommended actions.
• Support compliance workflows (ex. KYC, KYB, DEA, SMS Carrier Policies) by validating customer information and ensuring adherence to legal and regulatory guidelines.
• Work closely with Legal, Finance, Product, and Customer Success teams to align on risk mitigation, policy enforcement, and incident response.
• Collaborate with other team members to modernize Fraud and Compliance workflows, putting AI at the forefront to enable our processes for scalability—without sacrificing thoroughness
• Prepare case summaries and communicate high-risk findings to leadership and relevant teams.

How You'll Stand Out:

• You love to help Local Businesses Win
• Use AI to plan, design, and build out efficiencies in your day-to-day
• 1-3 years in fraud detection, risk operations, or compliance within SaaS
• Strong ability to interpret data patterns, query systems (SQL or similar), and identify root causes of fraudulent activity.
• Familiarity with financial fraud (e.g., payment fraud, identity theft, account takeovers) and regulatory frameworks such as KYC and KYB
• Experience with risk monitoring tools, CRM systems, fraud platforms (ex. Stripe Radar)

Why you’ll love working here: 

• Podium is the best place to work to:
  • Join the leaders in AI agents
  • Unlock career-defining growth
  • Build with world-class talent
  • Make a real impact on local business

Benefits

• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, or veteran status.