Director of Operations | The State Hotel & Ben Paris
Seattle, Washington, United States of America
Full Time
1 day ago
$110,000 - $120,000 USD
Key skills
CommunicationNegotiationSales
About this role
Director of Operations | The State Hotel & Ben Paris
Let’s start off with the most important part-what’s in it for you:
The Perks
*Eligibility of perks is dependent upon job status
• Salary Range: $110,000 to $120,000 DOE
• Cellphone Allowance
• Incentive Eligible
• Parking Allowance
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)
Our Commitment to you:
“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.
Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team, and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive, lasting impression on everyone we meet.
What you’ll do:
The Brass Tacks
• The Director of Operations will work closely with the Front of House of Ben Paris and the Front Desk Team of the hotel.
• Supervising procedural aspects of the hotel’s front office (Including Front Desk and Reservations if applicable), maintaining a presence during peak traffic periods.
• Ensuring guest and employee needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable.
• Performing front desk agent duties as necessary, such as registration, check out and processing room reservations for guests.
• Ensuring proper execution of VIP requirements, including room requests, amenity placement, welcome letters, gifts, etc.
• Ensuring that all safety and security policies and procedures are followed.
• Works with the Food & Beverage team on menu planning, pricing and preparation.
• Ensures the security of all Food & Beverage supplies, equipment and inventory by establishing and ensuring adherence to security standards.
• Communicates with Food & Beverage team members during service to ensure proper client and guest service is being achieved.
• Ability to cover shifts as needed.
• Establishes and maintains a positive, professional relationship with team members through effective, timely, and reliable communication.
• Contributes to the sales effort by encouraging repeat business.
• Follows established operational policies and procedures.
• Obtains necessary information from the client to ensure efficient operational execution and client satisfaction to.
• Distribute all pertinent information to the operating departments in a timely and detailed manner based on the procedures in place.
• Develops and maintains favorable working relationships and open communication with all departments.
• Communicates operational problems, assists with special projects, and attends daily and weekly meetings.
• Oversee the retail department, ensuring that inventory and pricing are aligned.
The Nitty Gritty
• Bachelor’s Degree (BA) from four-year College or University, or 2-3 years related experience and/or training; or equivalent combination of education and experience.
• The ability to read, write, and speak English fluently is required to analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• The ability to effectively present information and respond to questions from group of managers, clients, customers, and the public.
• The ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• The ability to apply concepts of basic algebra and geometry and special orientation.
• The ability to solve practical problems when only limited standardization exists.
• The ability to interpret written and oral instructions.
• Must possess basic negotiation skills and strong customer relations skills.
• Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word.
• Strong customer service skills ability to work with people
Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.
Let’s start off with the most important part-what’s in it for you:
The Perks
*Eligibility of perks is dependent upon job status
• Salary Range: $110,000 to $120,000 DOE
• Cellphone Allowance
• Incentive Eligible
• Parking Allowance
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)
Our Commitment to you:
“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.
Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team, and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive, lasting impression on everyone we meet.
What you’ll do:
The Brass Tacks
• The Director of Operations will work closely with the Front of House of Ben Paris and the Front Desk Team of the hotel.
• Supervising procedural aspects of the hotel’s front office (Including Front Desk and Reservations if applicable), maintaining a presence during peak traffic periods.
• Ensuring guest and employee needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable.
• Performing front desk agent duties as necessary, such as registration, check out and processing room reservations for guests.
• Ensuring proper execution of VIP requirements, including room requests, amenity placement, welcome letters, gifts, etc.
• Ensuring that all safety and security policies and procedures are followed.
• Works with the Food & Beverage team on menu planning, pricing and preparation.
• Ensures the security of all Food & Beverage supplies, equipment and inventory by establishing and ensuring adherence to security standards.
• Communicates with Food & Beverage team members during service to ensure proper client and guest service is being achieved.
• Ability to cover shifts as needed.
• Establishes and maintains a positive, professional relationship with team members through effective, timely, and reliable communication.
• Contributes to the sales effort by encouraging repeat business.
• Follows established operational policies and procedures.
• Obtains necessary information from the client to ensure efficient operational execution and client satisfaction to.
• Distribute all pertinent information to the operating departments in a timely and detailed manner based on the procedures in place.
• Develops and maintains favorable working relationships and open communication with all departments.
• Communicates operational problems, assists with special projects, and attends daily and weekly meetings.
• Oversee the retail department, ensuring that inventory and pricing are aligned.
The Nitty Gritty
• Bachelor’s Degree (BA) from four-year College or University, or 2-3 years related experience and/or training; or equivalent combination of education and experience.
• The ability to read, write, and speak English fluently is required to analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• The ability to effectively present information and respond to questions from group of managers, clients, customers, and the public.
• The ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• The ability to apply concepts of basic algebra and geometry and special orientation.
• The ability to solve practical problems when only limited standardization exists.
• The ability to interpret written and oral instructions.
• Must possess basic negotiation skills and strong customer relations skills.
• Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word.
• Strong customer service skills ability to work with people
Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.