Spa Guest Attendant - Female

Company Description

Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts.

Job Description

Hourly Pay: $19.00 - $21.00

The Spa Guest Attendant is responsible for providing professional and courteous service to each guest. The Guest Attendant will be responsible for exceeding guest expectations by assisting guests throughout their spa visit and maintaining a clean work environment to include the spa, locker rooms and reception area.

Guest Attendant job duties include but are not limited to:

• Accurately assist guests with check-in for spa reservations and spa access. Provide guest tours of the facility and informs guests of available amenities.
• Responsible for management of spa lockers which includes replenishing guest amenities such as: robes, hangers, plastic bags, sandals, and other items.
• Helps ensure facility is only accessed by spa guests by verifying guest access.
• Providing guest vouchers to spa technician team promptly to ensure guest is retrieved for service on time.
• Consistently circulating spa area to ensure the cleanliness of the spa in its entirety while replenishing and restocking amenities per department guidelines. This includes vanity and shower amenities along with collecting soiled linens promptly to maintain spa facility.
• Understands and is well-versed in the resort, hotel features and services including all outlets, hours of operation, activities, and events available to guests.
• Ensures the Wynn standards of cleanliness and appearance for all areas.
• Prepare spa food and beverages in compliance with all SNHD and property food handlers’ requirements.
• Responsible for maintaining spa linen and product inventories which includes monthly inventory.
• Other duties as assigned by management.

Qualifications

• Must possess outstanding customer service, organizational, and interpersonal skills as well as excellent attention to detail and the ability to multi-task.
• Experience in a high-volume luxury spa or resort is preferred.
• Will be required to adjust schedule based on business demands.
• Must be able to work varied shifts, including nights, weekends, and holidays.
• Ability to effectively communicate in English and fluency in a second language is a plus.
• Candidates must be well-groomed and professional.
• Must possess a current Nevada Food Handler’s Card.
• Must be at least 18 years of age or older.

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.