Guest Services Associate

Why Work Here?

Employees at ATCO are offered endless variety. We are entrepreneurial with a large degree of autonomy and freedom, experiencing new situations and learning opportunities every day. Internal advancement is commonplace, and we are always supported in our career journey. We believe in creating a workplace where you can thrive professionally while contributing to something greater and serving our communities.

About the Role:

As a Guest Services Associate, you are the welcoming face of ATCO, creating exceptional first impressions for every guest who walks through our doors. From greeting visitors in person to ensuring they are seamlessly connected with their hosts, you play a key role in delivering a professional, warm, and secure guest experience. You’ll manage guest registration from a security perspective, respond thoughtfully to requests, and resolve questions or concerns with confidence and care. As a trusted source of information about ATCO, you help guests feel informed, comfortable, and valued throughout their visit. Your work supports a diverse range of visitors—from Board members and business partners to government representatives, employees from across the organization, and VIPs from around the world—making each interaction a positive and memorable one.

What You Get to Do:

• Deliver a welcoming, professional, and high‑quality experience for every guest from arrival to departure 

• Greet visitors promptly, ensure they are properly registered, and issue guest passes as required 

• Coordinate with internal hosts to ensure smooth access to meetings and timely guest transitions 

• Act as a visible point of support by identifying individuals without identification and offering assistance in a respectful, security‑focused manner

• Respond to guest inquiries, requests, and concerns with confidence, discretion, and a solution‑oriented mindset 

• Assist guests with transportation arrangements, directions, and local recommendations as needed 

• Manage incoming phone calls professionally, directing inquiries or taking accurate messages 

• Maintain strong knowledge of ATCO locations, services, and amenities to effectively support guests 

• Uphold safety standards and ensure the Guest Services area remains clean, organized, and welcoming 

• Provide administrative and coverage support as needed, including assistance with executive and VIP requirements such as couriers, special deliveries, purchasing, invoicing, timekeeping, and expense reconciliation

What You Bring: 

• Post-secondary education in hospitality management or related field

• 3+ years’ professional experience in a hotel concierge or guest services 

• Demonstrated ability to build and maintain strong professional relationships through clear, effective communication 

• Demonstrated professional business insight and sound judgment 

• Proven ability to work effectively in a fast-paced environment while engaging with diverse audiences and resolving issues calmly and professionally 

• Strong organizational, time‑management, and multi‑tasking skills with the ability to manage competing priorities 

• High level of attention to detail and accuracy 

• Ability to adapt to changing business needs and remain current with ATCO knowledge and practices 

• Technologically savvy and able to understand new platforms that support the goals of customer-centric guest services

• Experience with MS Suite, invoicing, and/or expenses

• Security experience would be an asset

What We Offer:

• A culture based on caring, integrity, agility, collaboration, and striving for excellence

• Competitive compensation

• Flex benefits

• Tuition assistance program

• Training and mentorship programs

• Charitable donation matching

Please note this is a 12-month temporary position.

We would like to thank everyone for their application; however, only those being considered for an interview will be contacted.   

ATCO delivers inspired solutions for a better world. We are a diversified global corporation with investments in the essential services of Structures & Logistics, Utilities, Energy Infrastructure, Retail Energy, Transportation and Commercial Real Estate. Learn more about how we build communities, energize industries and deliver customer-focused solutions like no other company in the world at www.atco.com. ATCO is proud to be an equal opportunity employer. Visit our website for more information.

In the spirit of reconciliation, we acknowledge the traditional territories and homelands on which many of our ATCO operations and facilities are located. We honour and respect the diverse history, languages, ceremonies, and culture of the Indigenous Peoples who call these areas home.