Business Management Systems

The Business Systems Co-ordinator is responsible for the implementation, administration, monitoring, and continuous improvement of the organization’s business management systems, ensuring compliance with or alignment to applicable ISO international standards (e.g., ISO 9001, ISO 45001, ISO 14001/ISO 50001). Align management systems with legal and regulatory requirements, relevant government directives and needs and expectations of interested parties, including customers. This role coordinates system audits, document control, corrective and preventive actions, and cross-functional system implementation activities to maintain and improve operational efficiency.

Responsibilities

• Administer and Monitor Business Management Systems: Oversee daily operations of ISO-certified systems, ensuring all processes are documented, maintained, and improved for compliance and efficiency. Create and enforce Quality Policy and Quality Manual.
• Coordinate System Audits: Plan, schedule, and facilitate both internal and external audits. Prepare audit documentation, liaise with auditors, and ensure timely resolution of findings.
• Document Control: Manage the lifecycle of policies, procedures, manuals, and records. Ensure documents are up-to-date, accessible, and archived according to retention policies.
• Corrective and Preventive Actions: Track non-conformities, initiate root cause analyses, and follow up on corrective and preventive actions to closure.
• Cross-Functional Implementation: Collaborate with various departments to implement new or revised business processes, ensuring alignment with ISO standards and organizational goals.
• ISO Gap Analysis & Risk Assessment: Conduct regular gap analyses to identify areas for improvement. Lead risk assessments to mitigate compliance and operational risks.
• Training & Awareness: Develop and deliver training programs on ISO procedures, compliance requirements, and system updates. Maintain training records and evaluate effectiveness in conjunction with the Learning and Development team.
• Performance Metrics & Reporting: Generate and analyze system performance metrics, compliance dashboards, and audit reports for management review.
• Continuous Improvement: Facilitate Kaizen events, Lean initiatives, or Six Sigma projects to drive ongoing process optimization.
• Management Representative: Act as the management representative. Act as a point of contact between management, department heads, and external parties for all matters related to business systems and compliance.
• Change Management: Lead change management activities for system upgrades, process changes, or new ISO standard implementations.
• Supplier & Contractor Compliance: Ensure suppliers and contractors meet relevant ISO requirements. Conduct supplier audits in conjunction with Strategic Sourcing team and manage corrective actions.
• Incident Management: Support incident investigations related to system failures or non-compliance, ensuring lessons learned are captured and shared.
• System Integration: Work with IT and IS teams to integrate business management systems with ERP, CRM, HRIS, QMS, or BPM platforms for seamless data flow and reporting.
• Regulatory Monitoring: Stay updated on changes to ISO standards and relevant regulations, ensuring timely updates to business systems and documentation. Evaluate and report on management systems effectiveness and opportunities for improvement, including organizing and hosting management reviews.
• Customer & Client Support: Ensure the promotion of customer focus throughout the organization. Respond to customer or client queries regarding business management systems, certifications, and compliance documentation. Support initiatives to enhance customer satisfaction.

Competencies

• Bachelor’s degree in Business Administration, Information Systems, or related field.
• ISO Certification (e.g., ISO 9001 Lead Auditor) or equivalent implementation experience preferred.
• Proven experience in developing and managing business systems within regulated or ISO-certified environments.
• Strong knowledge of quality management systems, process mapping, auditing management and continuous improvement frameworks.
• Excellent organizational, communication, and strong analytical and problem solving skills.
• Experience in building and leading performing quality organizations.
• Leadership qualities: Demonstrates initiative, motivates teams, and guides others through change and continuous improvement efforts.
• Process-oriented: Strong ability to guide LCA's businesss process landscape, focusing on how the team works together to achieve goals.
• Objective and neutral: The facilitator is not a content expert but a process expert, allowing them to remain objective.
• Excellent Communicator: Ability to communicate clearly, encourage discussion, and ask open-ended questions while working with a diverse employee group.
• Planning and time management: Skilled in planning meetings, designing agendas, and managing time effectively to keep sessions on track.
• Interpersonal skills: Ability to build positive relationships, collaborate across departments, and foster a supportive team environment.
• Negotiation skills: Capable of facilitating discussions, resolving conflicts, and reaching consensus among stakeholders with differing priorities.
• PMP/PRINCE2 or AGILE certification desirable.

Our Offer

• Competitive wages
• Extensive benefits with employer paid premiums starting day 1
• Hybrid or remote work opportunities for select roles*
• Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days
• 6% employer RRSP matching
• $3000 annual allowance for continuing education
• International training & development work opportunities for select roles*
• And much more!

Liebherr Canada Ltd. is committed to provide a diverse, inclusive, safe and dignified work environment for all employees, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or any other aspect of their identity.

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Gabriel Ribeiro.

One Passion. Many Opportunities.

The company

The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973. Liebherr-Canada Ltd. has 11 branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace and transportation industries.   

Location

Liebherr-Canada Ltd.

1015 Sutton Drive

L7L 5Z8 Burlington, ON

Canada (CA)

Contact

Gabriel Ribeiro

gabriel.ribeiro@liebherr.com