Field Service Engineer (EM)(KY REMOTE)

Thermo Fisher Scientific is a global leader in serving science, dedicated to making the world healthier, cleaner, and safer. As a Field Service Engineer III, you will provide expert installation, maintenance, and repair services for advanced analytical and microscopy equipment while building strong relationships with customers and ensuring optimal system performance.

Responsibilities:

• Ensure customer needs are met as the primary regional field service engineer
• Conduct on-site installation, repair, testing, and maintenance of Electron Microscopes (Focused Ion Beam Electron Microscopes, Scanning Electron Microscopes, Transmission Electron Microscopes)
• Troubleshoot and repair equipment, providing support to customers and other field service personnel
• Develop positive working relationships with customers and company personnel
• Submit detailed field service reports
• Provide training and mentorship to customers and new field service engineers
• Offer feedback to product quality and sales teams and update system documentation
• Act as a subject matter expert and resource for training

Requirements:

• Advanced Degree, no prior experience required, or bachelor's degree plus 2 years of hands-on technical experience installing, troubleshooting and repairing complex analytical instruments
• Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level
• Excellent customer service and communication skills, both written and verbal
• Strong organizational and time management capabilities
• Proficiency with Microsoft Office suite and service management software
• Ability to read and interpret technical documentation and schematics
• Valid driver's license and ability to travel up to 50-75% within assigned territory
• Physical ability to lift up to 50 lbs and work in various laboratory environments
• Proficiency in English required; additional languages beneficial
• Strong problem-solving abilities and capacity to work independently
• Adherence to safety protocols and quality standards
• Ability to respond to customer needs with short notice
• Ability to effectively train and support customers on equipment operation
• Experience documenting service activities and preparing detailed reports
• Demonstrated success in meeting customer satisfaction goals
• Preferred Fields of Study: Electronics, Engineering, Physics, Chemistry, or related technical field
• Experience with ultra-high vacuum systems and high voltage equipment preferred
• Additional relevant certifications are advantageous