Enterprise Customer Success Manager

STAN AI is a rapidly growing company that offers AI solutions for residential property managers. As an Enterprise Customer Success Manager, you will build relationships with clients and drive the growth and retention of property management firms through solutions-based selling and account management.

Responsibilities:

• Manage an assigned and growing portfolio of high touch enterprise accounts
• Build positive relationships with clients, while becoming a trusted AI Solutions advisor
• Act as the central point of contact and handle customers’ individual needs
• Resolve conflicts and provide solutions to customers in a timely manner
• Identify and create growth opportunities within the assigned book of business
• Expand STAN’s Suite of AI tools across property management firms full portfolios
• Demonstrate STAN’s growing capabilities with customers, through product walkthroughs and new feature presentations
• Set and track account targets, aligned with company and Customer Success objectives
• Protect book of business, through churn management, expectation setting with customers, and strategic problem-solving
• Work cross-functionally with Product, Engagement, Bot Review, and Onboarding teams to deliver world-class client experiences
• Become the internal voice of the customer at STAN, driving our client's needs forward
• Contribute to the build-out of Account Management at STAN, including creating new processes, setting key objectives, and formulating account growth plans