Senior Software Engineer - Customer Experience Platform

Hopper is a leading travel platform on a mission to revolutionize the travel experience through innovative technology and fintech solutions. As a Senior Software Engineer on the Customer Experience Platform team, you will design and build the core systems that enhance the post-booking journey for travelers and support internal agents, directly impacting customer satisfaction and operational efficiency.

Responsibilities:

• Design, build, and improve the backend and/or full-stack systems that power HTS Assist, internal agent tools, and customer self-serve flows
• Develop scalable APIs, microservices, and orchestration logic that support complex post-booking journeys across AI, chat, voice, and web
• Partner with product, design, AI, and operations teams to deliver features that streamline customer experiences and enhance agent efficiency
• Integrate with external systems, such as telephony, CRM, identity, or booking platforms, to support both internal use cases and partner deployments
• Own features end-to-end, from technical design through implementation, testing, deployment, monitoring, and iteration
• Contribute to architectural decisions, code reviews, reliability improvements, and ongoing enhancements to engineering best practices
• Analyze system performance and user behavior to identify opportunities for automation, optimization, and cost reduction