Key skills
Communication
About this role
Company Description
Fairmont Hotels & Resorts
Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.
About Fairmont Grand Del Mar
Breathe deeply, dream wildly, and discover a soulful sanctuary where finding yourself comes naturally. Magic sits around every corner and within every conversation. It enchants through the charm of Los Peñasquitos Canyon and the sunshine of San Diego. It’s where classic meets cool, the fine unwinds into fun and inspiration leads to immersion.
Bask in the San Diego sunshine and enjoy our five-star setting at Fairmont Grand Del Mar. Immersed in nature, the resort hosts 249 elegantly appointed guestrooms and suites, an 18-hole private Tom Fazio-designed golf course, a five-star spa and offers two dozen weekly outdoor activities across the 400 acres of dramatic canyon scenery including yoga, meditation and archery. The Grand includes six different dining venues, including San Diego’s only three-Michelin starred restaurant, Addison.
Growth and advancement are not only accessible but actively encouraged. We promote a balanced life for our colleagues and continually seek new ways to enhance our environment and support our beautiful home of San Diego.
About the Application Process:
At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide for you and your family
- Learning programs through our Academies designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities
- Career development opportunities with national and international promotion opportunities. The sky is your limit.
- Rate of Pay: $23.30/ hour USD
Job Description
Guardian and Protector. You ensure the safety and wellbeing of your fellow employees, guests and visitors. You are attentive, efficient and committed, and will ensure your property remains a safe, enjoyable workplace and travel destination.
What you will be doing:
- Other tasks or projects as assigned by hotel management and staff.
- Follow proper payroll procedures.
- Actively participate in the day to day security operations of the property to ensure the safety and security of all guests, personnel and property.
- Patrol the interior and exterior of the hotel and confront any situations or persons that require investigation.
- Handle and document guest and employee accidents, guest room lock problems, noise complaints, and any questionable individuals on the premises.
- Assist disabled guests.
- Implement all policies, procedures and instructions regarding security and safety.
- Assist in implementing preventive safety and security programs.
- Investigate crimes committed against the hotel, guests, and employees.
- Document all incidents occurring in the hotel in connection with crime, subversions, potential liabilities and insurance requirements. And in documenting such activities remain objective, and write comprehensive reports.
- Assist hotel staff in handling of unusual guest or employee problems, such as, but not limited to, disorderly conduct, thefts, suicides, bomb threats, employee or guest accidents, fire or safety hazards, robberies, terrorist activities, civil disturbance, power or elevator failures, medical assistance and natural disasters.
- Remain informed of current Federal and local laws and regulations as they relate to the hotel, particularly in areas of guest, patron and employee rights.
- Take an active role in the implementation of the hotel's fire plan including the General Communication Center, the Command Post, all technical equipment and the roles each employee/manager plays.
- Assist in training related to the hotel's emergency procedures.
- Control the key, lock system, alarm system, and fire protection system.
- Make recommendations to the Director in security related matters.
- Respond properly in any hotel emergency or safety situation.
- Safety Inspections throughout the hotel.
- Conduct V.I.P. escorts in a professional and courteous manner.
- Monitor the Closed Circuit Television (CCTV), and if needed review the footage.
Qualifications
- Oral proficiency in the English language.
- Experienced in CPR, AEDs, first aid, firefighting and crowd control.
- Previous experience in law enforcement, military; luxury hospitality security experience preferred. Must have knowledge of commonly-used concepts, practices, and procedures within the security/safety field.
- Excellent customer service skills.
- Experienced in the following computer programs: MS Outlook, MS Word, MS Excel, and have a basic understanding of computer operations.
- Must have the ability to drive company vehicles and golf carts.
- Must be open to a flexible schedule to include weekends and holidays.
- Must maintain a neat, clean, and well-groomed appearance per Fairmont Grand Del Mar grooming standards.
Additional Information
Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.
Our Values
Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging:
We celebrate our differences. We support each other and we always stand together.
Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity:
We build trust through mutual respect and being authentic.
Diversity & Inclusion
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.