Key skills
Network architectureCloud architectureSecurity architectureTCP/IP networkingAdvanced troubleshootingCloud technology experienceLog analysisMulti-taskingSaaSCommunication
About this role
Cato Networks is a pioneering company in cloud networking and security, seeking a NOC Engineer to join their team. In this role, you will monitor and support a complex data network infrastructure, ensuring uptime and stability while collaborating with various teams to resolve issues and optimize performance.
Responsibilities:
- Own and manage the uptime, stability, and overall functionality of the company’s production systems. This includes troubleshooting and resolving system and network issues end-to-end
- Monitor and respond to NetOps alerts during working hours, and review/follow up on alerts triggered outside business hours as required
- Continuously track and analyze system performance to identify risks, bottlenecks, capacity constraints, and opportunities for optimization
- Proactively mitigate outages and system malfunctions to prevent customer impact. When necessary, prepare clear and prioritized escalations to the relevant Development teams
- Coordinate with third-party service providers (e.g., carriers, SMS providers, IX providers, and other vendors) to resolve network and system-related issues
- Provide advanced (higher-tier) technical support to internal Customer Support teams (T1–T3)
- Design, implement, and maintain dashboards and alerting mechanisms to ensure system visibility and operational awareness
- Serve as a technical focal point for Customer Support and Field Engineering teams by understanding business use cases and translating them into operational requirements
- Contribute to building, improving, and expanding NetOps ownership, processes, documentation, and operational best practices
Requirements:
- Strong experience in network architecture, cloud architecture, and security architecture
- Deep knowledge of TCP/IP networking, routing, firewalls, proxy servers, and related technologies
- Strong ability to analyze system and application logs to identify root causes of issues
- Advanced troubleshooting and problem-solving skills with the ability to diagnose complex network and system incidents
- Experience working in a Cloud or SaaS technology environment
- Excellent written and verbal communication skills, with the ability to clearly document findings and communicate with cross-functional teams
- Ability to work effectively in a fast-paced, dynamic environment and manage multiple concurrent projects and incidents simultaneously