Forward Deployed Engineer

AssemblyAI builds best-in-class Speech AI models powering the next generation of voice applications. The Forward Deployed Engineer will onboard new customers, help them realize their product vision, and explore leading-edge use cases within voice AI, ensuring customers have an outstanding experience throughout their journey with AssemblyAI.

Responsibilities:

• Serve as the primary point of contact for customers, ensuring their needs are met throughout their journey with AssemblyAI
• Evaluate customer use cases and proactively identify opportunities to integrate voice AI into their product roadmaps
• Manage a portfolio of technical customers, primarily communicating asynchronously and ensuring timely, high-quality support
• Lead commercial and project meetings, focused on demonstrating the value of our voice AI capabilities
• Drive growth in customer usage of the API across varying product offerings and end customer use cases
• Build strong connections with our customers to ensure their long-term success with our platform
• Act as a thought leader and customer advocate, providing insights and feedback to drive the future direction of our product roadmap

Requirements:

• Have 4+ years of experience as a technical account manager, account manager, solutions architect, sales engineer, or technical consultant
• Ability to proactively identify opportunities for voice AI integration and create detailed execution plans
• Are willing to wear many hats (software engineer, product manager, account manager, and support), passionate about unblocking issues for customers, and excited about problem-solving
• Operate with high energy, adept at frequent context switching, and capable of managing multiple projects simultaneously with expansive ownership
• Preferred experience working with SQL, Python, React, and web development frameworks
• Familiarity with AI/ML tools is a strong plus
• Passion for AI technology and a strong desire to apply it to real-world customer challenges