TalentPop AppRemote
French Bilingual Customer Service Specialist
United States
Full Time
1 day ago
H1B Sponsor
Key skills
Bilingual supportCustomer service experienceFluent in FrenchFluent in EnglishGorgiasZendeskShopifyE-Commerce familiarityCRM systems familiarityCalm under pressureCRMCommunication
About this role
TalentPop App is seeking a Bilingual Customer Service Specialist fluent in French and English. The role involves providing exceptional customer support through voice and chat, troubleshooting issues, and personalizing interactions to build strong relationships.
Responsibilities:
- Provide exceptional support via inbound calls, chat, and email
- Troubleshoot issues effectively and find quick resolutions
- Personalize interactions to build strong customer relationships
- Work closely with your team to enhance the customer experience
- Offer feedback to refine our service quality
Requirements:
- 1+ year of remote/online experience in customer service or a similar role
- Excellent written and verbal communication skills
- Calm and solution-focused under pressure
- Fluent in French and English
- Previous experience with bilingual customer support is an advantage
- Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus
- Familiarity with E-Commerce and CRM systems is a plus