Sr. Product Designer II

iHerb is seeking an experienced Lead Product Designer to drive and elevate the end-to-end experience of their global e-commerce platform. This role involves taking ownership of complex design initiatives and ensuring that user experiences are intuitive and aligned with business objectives.

Responsibilities:

• Lead end-to-end design across multiple initiatives, from early concept and problem framing through stakeholder alignment and final delivery
• Conduct user research and usability testing to understand shopping behaviors and translate insights into effective, data-informed design solutions
• Create high-quality wireframes, prototypes, and mockups that balance user needs, business goals, and technical constraints
• Champion a cohesive and scalable design language, leveraging and contributing to the design system while ensuring global usability and accessibility standards
• Partner closely with engineers to ensure designs are feasible, well-implemented, and delivered with high fidelity
• Collaborate with product managers, engineers, data scientists, and other designers to influence product direction and design decisions
• Maintain a high bar for design quality and consistency, from concept through implementation
• Provide design guidance and mentorship to junior designers, helping raise overall design quality and craft
• Stay current with UX, UI, and e-commerce best practices, and apply them thoughtfully to improve product experiences at scale

Requirements:

• 10+ years of professional experience in UX/UI or Product Design, including experience designing e-commerce or shopping-related products
• A strong portfolio demonstrating prior UX and UI work, including shopping or e-commerce experiences, that clearly showcases problem-solving, design thinking, and execution quality
• Proven ability to deliver successful design outcomes that balance user needs, business impact, and product complexity
• Strong interaction and visual design skills, with a high bar for modern UI craft
• Demonstrated experience working with and evolving design systems at scale
• Solid grounding in user-centered design methodologies, research practices, and usability testing
• Strong communication and presentation skills, with the ability to clearly articulate design decisions and trade-offs to cross-functional partners and stakeholders
• Familiarity with front-end development principles and common implementation constraints
• Working knowledge of accessibility standards and best practices
• Education: Bachelor's or Master's degree in Design, HCI, Graphic Arts/Design, Information Science, or a related field, or equivalent professional experience
• Judgment/Reasoning Ability: Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy
• Experience designing for global or multi-market products is a plus