iHerb is seeking an experienced Lead Product Designer to drive and elevate the end-to-end experience of their global e-commerce platform. This role involves taking ownership of complex design initiatives and ensuring that user experiences are intuitive and aligned with business objectives.
Responsibilities:
- Lead end-to-end design across multiple initiatives, from early concept and problem framing through stakeholder alignment and final delivery
- Conduct user research and usability testing to understand shopping behaviors and translate insights into effective, data-informed design solutions
- Create high-quality wireframes, prototypes, and mockups that balance user needs, business goals, and technical constraints
- Champion a cohesive and scalable design language, leveraging and contributing to the design system while ensuring global usability and accessibility standards
- Partner closely with engineers to ensure designs are feasible, well-implemented, and delivered with high fidelity
- Collaborate with product managers, engineers, data scientists, and other designers to influence product direction and design decisions
- Maintain a high bar for design quality and consistency, from concept through implementation
- Provide design guidance and mentorship to junior designers, helping raise overall design quality and craft
- Stay current with UX, UI, and e-commerce best practices, and apply them thoughtfully to improve product experiences at scale
Requirements:
- 10+ years of professional experience in UX/UI or Product Design, including experience designing e-commerce or shopping-related products
- A strong portfolio demonstrating prior UX and UI work, including shopping or e-commerce experiences, that clearly showcases problem-solving, design thinking, and execution quality
- Proven ability to deliver successful design outcomes that balance user needs, business impact, and product complexity
- Strong interaction and visual design skills, with a high bar for modern UI craft
- Demonstrated experience working with and evolving design systems at scale
- Solid grounding in user-centered design methodologies, research practices, and usability testing
- Strong communication and presentation skills, with the ability to clearly articulate design decisions and trade-offs to cross-functional partners and stakeholders
- Familiarity with front-end development principles and common implementation constraints
- Working knowledge of accessibility standards and best practices
- Education: Bachelor's or Master's degree in Design, HCI, Graphic Arts/Design, Information Science, or a related field, or equivalent professional experience
- Judgment/Reasoning Ability: Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy
- Experience designing for global or multi-market products is a plus