Sr. Client Platform Engineer (Remote)

CrowdStrike is a global leader in cybersecurity, dedicated to stopping breaches and redefining modern security through advanced AI-native platforms. The Sr. Client Platform Engineer will manage endpoint systems, lead vulnerability management initiatives, and ensure security compliance while providing excellent user support across various operating systems.

Responsibilities:

• Manage cross-platform endpoints: Administer and maintain endpoint management systems, including Jamf Pro for macOS and Microsoft SCCM for Windows, to deploy software, enforce configurations, and ensure all devices (including Linux endpoints) are secure and up-to-date
• Lead vulnerability management: Drive vulnerability and patch management efforts for all client endpoints – perform regular OS and application updates, coordinate security patches, and remediate vulnerabilities in a timely manner to protect against threats
• Ensure security & compliance: Implement and enforce endpoint security policies (encryption, antivirus/EDR, firewalls, etc.) and compliance standards across Windows, Mac, and Linux systems, aligning with CrowdStrike’s high security benchmarks while minimizing impact on user experience
• Collaborate across teams: Work closely with Cybersecurity, IT Operations, and Support teams (embracing our One Team, One Fight culture) to design and deploy endpoint solutions and respond swiftly to emerging threats or incidents on user devices
• Provide thoughtful user support: Troubleshoot and resolve complex issues on user endpoints (Windows/Mac/Linux) with a focus on customer service and empathy. You will strive to deliver quick resolutions and proactive communication, ensuring users have a positive support experience
• Automate and innovate: Develop scripts and automated workflows (using tools like PowerShell, Bash, or Python) to streamline device provisioning, software distribution, configuration changes, and system health monitoring across all platforms
• Monitor and optimize: Continuously monitor endpoint performance, security alerts, and compliance dashboards. Proactively address any anomalies or trends, and optimize configurations to improve reliability, performance, and security of client systems
• Document and educate: Create and maintain documentation for endpoint management processes, standards, and best practices. Train and guide end-users and internal teams on new features, security requirements, and tips to ensure they get the most out of their devices securely

Requirements:

• Bachelor's degree in Computer Science, Information Technology or a related field (or equivalent work experience)
• 5+ years of hands-on experience in IT systems or endpoint management, with a focus on desktop/client administration and security
• Proven expertise in Jamf Pro and Microsoft SCCM (System Center Configuration Manager). Ability to create and manage device profiles, policies, software packaging, patch schedules, and troubleshoot these platforms effectively
• Strong knowledge of Windows, macOS, and Linux operating systems – including system configuration, networking basics, OS imaging, and enterprise security best practices for each
• Experience with endpoint vulnerability assessment and remediation – for example, using scanning tools to identify weaknesses, deploying patches and updates, and verifying compliance with security standards
• Solid ability to script or automate routine tasks in an endpoint environment (e.g. PowerShell for Windows, Bash/Python for Mac/Linux)
• A strong security-first mindset with familiarity in endpoint security solutions (such as EDR/antivirus software, disk encryption, identity and access management on endpoints)
• Excellent troubleshooting and analytical skills. Ability to diagnose and resolve hardware, software, and configuration issues on endpoint systems in a timely manner
• Outstanding communication and interpersonal skills, with a collaborative approach to working with cross-functional teams
• A passion for customer service and improving the end-user experience
• Passion for providing secure, seamless end-user experience and the ability to proactively balance productivity and risk mitigation
• Relevant certifications such as Jamf Certified Admin, Microsoft Endpoint Manager/SCCM certification, or OS-specific certifications (e.g., Microsoft, Apple ACSP) are a plus
• Experience with Microsoft Intune/Endpoint Manager or other MDM/UEM platforms for managing devices would be beneficial
• Familiarity with managing Linux endpoints at scale using tools like Ansible, Puppet, or Chef for configuration management and patching
• Experience working with endpoint security/EDR products (especially CrowdStrike Falcon) and integrating them into device management workflows
• Background in supporting a large enterprise environment with thousands of endpoints across multiple geographies. Experience implementing solutions that scale effectively is a plus
• Additional security certifications (e.g. Security+, CISSP) or IT management certifications (ITIL) demonstrating a broad knowledge base