Sales Engineer (Payments)

Solutions by Text is a company focused on delivering impactful conversational messaging and convenient payment solutions. They are seeking a Payments Sales Engineer to lead technical discovery for pre-sales payments opportunities, ensuring clear communication of integration requirements and supporting a smooth transition from sales to implementation.

Responsibilities:

• Own technical discovery for payments opportunities to understand the customer’s current payments stack, workflows, and constraints
• Ask sharp, structured questions to uncover integration requirements across payment flows, tokenization, security/compliance, reporting/reconciliation, and exceptions (declines, disputes, returns)
• Translate discovery into clear requirements and scope documents (assumptions, dependencies, risks, acceptance criteria) in partnership with the Payments Sales Consultant
• Lead customer-facing technical solutioning conversations, explaining implementation options and tradeoffs in plain language
• Produce implementation-ready handoff artifacts and coordinate with the Implementation team to confirm scope, milestones, and readiness
• Support pre-launch testing and early go-live troubleshooting as needed to ensure a smooth transition from sale to delivery

Requirements:

• 5+ years in a customer-facing technical role (Sales Engineer, Solutions Consultant, Implementation Consultant, Technical Account Manager, or similar) supporting complex B2B solutions
• Strong payments infrastructure fundamentals: gateways, processors/acquirers, sponsor banks, payment facilitator concepts; card + ACH rails; authorization/settlement; disputes/chargebacks at a working level
• Demonstrated ability to lead technical discovery: map current-state architecture and workflows, identify constraints, and surface clear integration requirements
• Proven ability to produce implementation-ready scope and requirements documentation (assumptions, dependencies, risks, acceptance criteria) and hand it cleanly to delivery teams
• Working understanding of risk and fraud controls commonly used in payments ecosystems (monitoring, rules, velocity controls, identity signals, return/chargeback workflows) and where those tools sit in the stack
• Strong technical communication: able to run deep-dive calls, explain tradeoffs, and tailor explanations for both technical and non-technical stakeholders
• Experience selling into collections, consumer finance, or lending environments
• Familiarity with text-to-pay / SMS engagement and the compliance expectations that come with regulated communications
• Experience with service fee / convenience fee models (or adjacent pricing constructs) and customer-facing positioning
• Direct experience working with payment partners (processors, gateways, ISOs, sponsor banks) and navigating onboarding/implementation dependencies