CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated healthcare solutions for transplant patients. They are seeking a detail-oriented Implementation & Support Systems Engineer to support the deployment, optimization, and maintenance of Laboratory Information Systems, with a focus on HLA lab workflows and customer engagement.
Responsibilities:
- Implement and configure CareDx and third-party LIS/LIMS platforms (e.g., mTilda, HistoTrac, Soft HLA), ensuring accurate system setup and workflow integration within HLA and transplant labs
- Deploy and maintain HL7 interfaces, including setup, custom filtering, and troubleshooting
- Troubleshoot application and interface issues related to operating systems (Windows 10/11), databases (SQL Server, Oracle), and VPN connectivity
- Assist in the planning and execution of software deployments, updates, and user training during go-live phases and beyond
- Participate in remote support, connectivity configuration (e.g., VPN, RDP), and system performance monitoring
- Develop and optimize SQL queries and routines for system data extraction, performance tuning, and validation
- Create and maintain customized clinical and operational reports using SAP Crystal Reports
- Assist with data migration projects, including ETL scripting and data validation for transitions from legacy systems
- Act as a key technical resource to internal teams and external clients throughout implementation and support phases
- Provide post-deployment technical support with a strong emphasis on customer service and timely issue resolution
- Maintain thorough documentation of system configurations, workflows, support protocols, and troubleshooting logs
- Work independently and collaboratively with product,development, and clinical teams to improve system performance and user experience
- Stay current on relevant laboratory technologies and industry standards, contributing insights to enhance deployment and support practices
Requirements:
- Education: Bachelor's degree in MIS, Computer Science or related field
- Experience: 2–5 years of hands-on experience supporting LIS/LIMS platforms, ideally in an HLA or clinical laboratory environment
- Proficiency in writing and optimizing SQL queries; experience with Microsoft SQL Server and/or Oracle
- Experience with SAP Crystal Reports development
- Working knowledge of HL7, lab instrument connectivity, and healthcare interoperability standards
- Familiarity with Microsoft Windows systems, Active Directory, and VPN protocols
- Ability to manage multiple priorities independently and meet SLA-driven deadlines
- Availability for rotating on-call support (e.g., one week per month)
- Experience with HLA lab workflows and systems (e.g., Fusion, MatchIT)
- Exposure to biomedical systems engineering or healthcare IT environments
- Basic scripting or coding knowledge (e.g., Python, JavaScript, shell scripting)
- Familiarity with IIS Web Services, website management, or cloud-based environments