HLA - Implementation & Support Systems Engineer

CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated healthcare solutions for transplant patients. They are seeking a detail-oriented Implementation & Support Systems Engineer to support the deployment, optimization, and maintenance of Laboratory Information Systems, with a focus on HLA lab workflows and customer engagement.

Responsibilities:

• Implement and configure CareDx and third-party LIS/LIMS platforms (e.g., mTilda, HistoTrac, Soft HLA), ensuring accurate system setup and workflow integration within HLA and transplant labs
• Deploy and maintain HL7 interfaces, including setup, custom filtering, and troubleshooting
• Troubleshoot application and interface issues related to operating systems (Windows 10/11), databases (SQL Server, Oracle), and VPN connectivity
• Assist in the planning and execution of software deployments, updates, and user training during go-live phases and beyond
• Participate in remote support, connectivity configuration (e.g., VPN, RDP), and system performance monitoring
• Develop and optimize SQL queries and routines for system data extraction, performance tuning, and validation
• Create and maintain customized clinical and operational reports using SAP Crystal Reports
• Assist with data migration projects, including ETL scripting and data validation for transitions from legacy systems
• Act as a key technical resource to internal teams and external clients throughout implementation and support phases
• Provide post-deployment technical support with a strong emphasis on customer service and timely issue resolution
• Maintain thorough documentation of system configurations, workflows, support protocols, and troubleshooting logs
• Work independently and collaboratively with product,development, and clinical teams to improve system performance and user experience
• Stay current on relevant laboratory technologies and industry standards, contributing insights to enhance deployment and support practices

Requirements:

• Education: Bachelor's degree in MIS, Computer Science or related field
• Experience: 2–5 years of hands-on experience supporting LIS/LIMS platforms, ideally in an HLA or clinical laboratory environment
• Proficiency in writing and optimizing SQL queries; experience with Microsoft SQL Server and/or Oracle
• Experience with SAP Crystal Reports development
• Working knowledge of HL7, lab instrument connectivity, and healthcare interoperability standards
• Familiarity with Microsoft Windows systems, Active Directory, and VPN protocols
• Ability to manage multiple priorities independently and meet SLA-driven deadlines
• Availability for rotating on-call support (e.g., one week per month)
• Experience with HLA lab workflows and systems (e.g., Fusion, MatchIT)
• Exposure to biomedical systems engineering or healthcare IT environments
• Basic scripting or coding knowledge (e.g., Python, JavaScript, shell scripting)
• Familiarity with IIS Web Services, website management, or cloud-based environments