Senior Manager, Project Management Office (PMO)

Unanet is a company focused on delivering high-quality services through effective project management. The Senior Manager, Project Management Office (PMO) will lead the project governance and delivery operations, ensuring successful project outcomes and improved operational performance across Professional Services.

Responsibilities:

• Lead and evolve our Project Management Office function, supporting the mission, vision and operating model of our Professional Services strategy
• Define and maintain project lifecycle methodology, governance frameworks, and delivery standards
• Hire, develop, and lead a team of 8 Project Managers; evaluate roles, team structure, and capacity planning
• Foster a project management–oriented culture across delivery teams
• Oversee the portfolio of implementation projects and strategic initiatives
• Track and report portfolio performance against scope, schedule, budget, and customer outcomes
• Provide executive visibility into project health, risks, dependencies, and resource constraints
• Drive consistency in project execution across teams and business units
• Develop and maintain a centralized Professional Services metrics dashboard, incorporating data from PSA, CRM, customer feedback, and delivery systems
• Lead analysis and reporting on delivery metrics (e.g., margin, utilization, realization, project forecasting accuracy, CSAT)
• Translate operational data into actionable insights for leadership
• Support monthly, quarterly, and annual services performance reporting and planning
• Design and implement scalable project management processes, standards, and tools to support consistent and efficient delivery
• Establish and execute a PMO roadmap, driving continuous process improvements to enhance project execution, customer onboarding, and delivery predictability
• Own and become a power user of our PMO stack, including PSA (Unanet and Monday) and CRM (Salesforce) systems; optimize tooling and reporting systems
• Evaluate and implement new tools, integrations, and automation capabilities to improve project visibility and efficiency
• Partner with Sales to support project scoping, implementation planning, and services positioning; and with Customer Success to ensure a smooth transition from implementation to adoption
• Collaborate with Finance to improve services forecasting and resource planning
• Advise senior leadership on delivery performance and operational improvements
• Lead, mentor, and develop a team of Project Managers focused on operational excellence and customer outcomes

Requirements:

• 8+ years of experience in project management in B2B SaaS environment
• 3+ years leading project managers or a PMO function
• Strong understanding of services delivery metrics (e.g., utilization, margin, realization, CSAT)
• Proven ability to influence cross-functional teams
• Experience building delivery frameworks and maturing PMO practices
• Strong analytical and operational problem-solving skills
• Bachelor's degree
• Experience scaling delivery operations in a high-growth environment, including integrating acquisitions or new service offerings into delivery operations
• Experience with PSA platforms, CRM systems, and services reporting tools
• PMP certification