Senior Data Analyst – Workplace Solutions

Vanguard is a company dedicated to the long-term financial wellbeing of its clients. They are seeking a Senior Data Analyst to work closely with business partners to develop data-driven insights and recommendations aimed at improving the client experience.

Responsibilities:

• Work closely with business partners to develop data-driven insights and recommendations to improve the client experience
• Develop and maintain dashboards and reports to track and monitor key performance indicators
• Collaborate with cross-functional teams to develop and implement solutions to improve the client experience
• Use statistical techniques to analyze large and complex datasets
• Analyze customer data to uncover trends and patterns that impact the client experience
• Collaborate with cross-functional teams to design and execute experiments that test hypotheses and measure the impact of new initiatives on customer experience and business performance
• Communicate insights and recommendations to stakeholders across the organization, including senior management, to inform decision-making
• Stay current with industry trends and emerging technologies related to data analytics, customer experience, and financial services