Senior Product Manager, Customer Payments

Mission Lane is a purpose-driven fintech company focused on providing better credit options for individuals with less-than-perfect credit scores. They are seeking a Senior Product Manager to enhance the customer payments journey, optimize customer experience, and drive results through collaboration across various teams.

Responsibilities:

• A thought leader for the company -- and outside the company -- innovating and driving exceptional experiences for our customers
• A critical part of the Product and Customer Management teams, building out the strategy and roadmap
• Creative and driven to achieve results through outside the box thinking
• Driving results focused on quality customer experience, the growth of our business, operational efficiency, and risk mitigation
• Working closely with stakeholders to deliver in a high quality and high impact manner
• Passionate about delivering fair and clear credit to our customers
• Flexible enough to cross traditional job definition lines (we're a young company, so you will wear more than just a PM hat)

Requirements:

• 5+ years of Product Management experience, managing technical software products from ideation to rollout and continuous optimization
• Experience defining and influencing roadmaps which optimize enterprise value against customer, business, and technology problems
• A strong bias toward action and a proven track record of delivering minimum viable products to market at rapid speed
• Persistence and creative ‘get it done' approach to ensure successful outcomes for your product, our customers, our employees, and our company
• Willingness to take big swings which can (and should!) have massive impacts on our trajectory
• Excellent communication skills to lead and inspire teams and leadership
• A structured problem-solving approach to help a team work through a wide range of issues
• Intellectual curiosity for emerging technologies and engineering challenges
• Ability to actively seek out multiple opinions, yet make independent decisions and influence positive outcomes
• Experience working to deepen relationships with our existing customers by improving payment and cure rates through test and learn while optimizing communication and experience strategies
• Ability to travel occasionally within the US for in-person collaboration
• Experience in the fintech industry or payments / collections space