Field Product Manager

Channel Fusion serves enterprise clients in channel marketing and incentive management. The Field Product Manager acts as a technical bridge between clients and the company's platform, managing data mapping, integration architecture, and hands-on implementation for assigned accounts.

Responsibilities:

• Understand each client's systems, data sources, file formats, and integration points. Build and maintain the technical map of how their data flows into and out of Channel Fusion's platform
• Design, build, and maintain the data pipelines, API connections, ETL processes, and file ingestion workflows that connect client systems to our platform. You write code, you debug pipelines, you fix broken integrations
• Ensure data coming into the platform is clean, correctly mapped, and passing validation rules. When data issues cause defects downstream, you trace the root cause and fix the pipeline
• When something breaks on a client account, you're the first technical responder. You diagnose whether the issue is in the integration layer, the data, or the platform — and route accordingly
• You join client calls alongside the CSM and Field PM when technical depth is needed. You explain data flows, integration timelines, and technical constraints in language the client can understand
• For new client onboarding or major feature launches, you're embedded in the project — ensuring the technical connection between the client's environment and our platform works end-to-end

Requirements:

• 3+ years of software engineering experience with a focus on data integrations, ETL pipelines, or API development
• Hands-on proficiency in: .Net, Python, JavaScript/Node.js, SQL, Java, or C#
• Strong experience with APIs (REST, SOAP, GraphQL) — building, consuming, and debugging
• Experience with data pipeline tools and patterns: ETL/ELT, batch processing, file ingestion (CSV, XML, JSON, flat files)
• Working knowledge of databases (SQL Server, PostgreSQL, MySQL) and data warehousing concepts
• Experience troubleshooting production data issues under time pressure — you've been paged, you've debugged, you've fixed
• Ability to communicate technical concepts to non-technical stakeholders (clients, CSMs, PMs)
• Hands-on experience using agentic AI coding workflows or building AI-driven automation into client-facing data integrations
• Experience with cloud platforms (Azure preferred — Channel Fusion's infrastructure is Azure-based)
• Familiarity with DevSecOps practices, CI/CD pipelines, and deployment automation
• Background in channel marketing, incentive management, or dealer/distributor data systems
• Experience in a Product-led team with a Forward Deployed Engineering or Professional Services Engineering model
• Familiarity with data quality frameworks and validation tooling
• Experience with SFTP, file-based integrations, and legacy system connectivity (many CF clients use older tech stacks)