Technical Solutions Engineer, GTM

Electric is looking for a Technical Solutions Engineer, GTM to serve as the technical authority within their Revenue organization. This customer-facing role involves leading technical discovery, designing tailored solutions, and driving validation to improve deal cycles and win rates.

Responsibilities:

• Partner directly with Account Executives to lead technical discovery, solution design, and product demonstrations tailored to each prospect’s IT environment and business needs
• Own technical validation, proof of concept processes, and responses to security and compliance questionnaires
• Serve as the primary technical resource during customer-facing engagements – handling objections related to integrations, security posture, implementation, and scalability across complex IT topics including MFA, SSO/SAML, DNS, endpoint security, and cloud infrastructure
• Maintain and continuously sharpen competitive positioning and objection handling frameworks for common competitive scenarios involving Rippling, MSPs, internal IT teams, and other IT alternatives – ensuring the sales team can respond with confidence in any enterprise conversation
• Support partner-driven deals and co-selling motions with key partners (ADP, TriNet, etc.), serving as the technical resource in joint engagements and helping partners build confidence in Electric’s platform
• Partner with Customer Success and Product Support to ensure smooth technical handoffs post-sale, and collaborate with Product and Engineering to relay field feedback and influence roadmap priorities
• Develop and deliver training for internal teams on Electric’s platform, product features, and key integrations – ensuring sellers can hold credible technical conversations with prospects
• Serve as the primary technical escalation resource for the sales team on third-party technologies we resell and complex IT-related questions
• Own the ongoing refinement of demo environments and the technical sales narrative – ensuring our demos reflect the latest product capabilities, speak to key buyer personas, and evolve alongside our competitive landscape
• Build and maintain scalable pre-sales assets including demo environments, technical collateral, and competitive positioning materials
• Support partner level training programs to enable their success selling Electric’s solutions
• Contribute directly to revenue growth by improving technical win rates, shortening sales cycles, and increasing deal size through strategic solution positioning
• Surface structured, actionable feedback from deals back to Product and Engineering – documenting recurring product gaps, integration requests, and technical objections that inform roadmap prioritization
• Document common deal scenarios, technical objection patterns, and win/loss insights, and share these learnings back with the broader sales team to continuously improve the sales motion
• Scope and maintain documentation, workflows, and templates that drive consistency across the revenue organization
• Track and report on enablement program outcomes to key business stakeholders
• Contribute to product strategy by surfacing insights on prospect needs and technical roadblocks

Requirements:

• 5+ years of experience in Sales Engineering, Solutions Engineering, or IT Consulting – with direct ownership of technical pre-sales motions, ideally in a Managed Service Provider (MSP) environment
• Deep working knowledge of on-premise and cloud IT infrastructure, including SSO/SAML, MFA, endpoint security, Endpoint Detection & Response, and Backup & Recovery
• Proven ability to develop and deliver technical training and enablement programs that help sales teams hold credible, confident technical conversations
• Exceptional communication skills – equally effective presenting to a skeptical IT director and explaining a technical concept to a non-technical buyer
• Track record of partnering directly with Account Executives to improve technical win rates and move deals forward
• Experience supporting partner and co-sell motions, including working alongside PEO, payroll, or HR tech partners in joint customer engagements
• Comfortable creating structure in ambiguous situations, managing multiple priorities across cross-functional stakeholders, and taking a leadership role in both deals and enablement initiatives