Product Manager, Store Operations

Afresh is the leading AI company in fresh food, partnering with major grocers to eliminate food waste and make fresh food accessible. The Product Manager for Store Operations will oversee the flagship store ordering product, collaborating with engineers and stakeholders to enhance performance and drive impactful solutions.

Responsibilities:

• Steward and improve iPad Store Ordering for performance, reliability, and shrink and sales impact
• Own roadmap and prioritization, balancing customer commitments, tech debt, and new value with pragmatic trade-offs
• Partner with Data and ML to monitor and evolve forecasting and ordering policies, adding guardrails to avoid regressions
• Strengthen adherence and input quality across display controls, overrides, and detection of 'gaming.'
• Lead cross-functional delivery and change management for multi-chain rollouts
• Ensure reliability at scale: SLAs, incident response, telemetry, alerting, and on-call playbooks
• Maintain customer relationships and translate feedback into priorities. Track accuracy, adoption, adherence, and impact; support GTM on renewals

Requirements:

• 2+ years as a PM shipping customer-facing software in a fast-paced environment
• Proven track record of improving an in-market product: balance bugs and tech debt with new value, ship incremental, low-risk rollouts
• Technical fluency: Understands the basics of web app and mobile architecture, can read an API spec and make calls to it, write basic SQL or experienced with at least 1 programming language
• Analytical decision-making: define useful metrics, synthesize qual and quant; A/B tests or phased rollouts a plus
• Ownership Mindset: incidents, SLAs, alerting, on-call coordination, and follow-ups that drive lasting fixes
• Clear communicator who writes crisp PRDs and change specs and aligns cross-functional stakeholders
• Experience with rapidly creating prototypes using generative coding tools