Associate Customer Success Manager

Orange Logic is a company that has been solving complex content challenges for over two decades with its innovative Digital Asset Management system. The Associate Customer Success Manager will manage a portfolio of customer accounts, drive product adoption, and ensure successful platform utilization while building strong customer relationships.

Responsibilities:

• Support customer adoption, satisfaction, and long-term engagement with the Orange Logic platform across an assigned set of customer accounts
• Serve as a primary point of contact for customer stakeholders and maintain regular engagement
• Develop and execute customer success or account plans to support customer outcomes and platform adoption
• Collaborate with internal teams such as professional services, support, operations, and product to ensure customer needs and priorities are addressed
• Communicate effectively with internal teams and customers to maintain a high level of customer satisfaction
• Track and manage customer requests to ensure they are addressed in a timely and effective manner
• Gather and document customer feedback and share insights with product and internal teams
• Identify opportunities for increased product adoption, cross-sell, and expansion within existing customer accounts and coordinate with appropriate internal teams to pursue them
• Prepare materials, reports, or updates related to customer accounts and ongoing success initiatives

Requirements:

• Obtained a bachelor degree
• 3–5 years of experience in customer success, account management, client services, or a similar client-facing role, within a SaaS company
• Strong communication and presentation skills with the ability to build positive relationships with customers and internal teams
• Ability to problem-solve and translate customer needs into actionable solutions
• Excellent interpersonal, negotiation, and conflict resolution skills; ability to manage customer expectations effectively
• Strong organizational skills and ability to manage a portfolio of customer accounts
• Analytical mindset with the ability to interpret customer feedback and usage patterns to support customer success outcomes