Key skills
JavaScriptPythonJavaC#CPHPRubySwiftObjective-CAIGitHubiOSAndroidShopifyMagentoAlgoliaSaaSCustomer Success
About this role
Algolia is a pioneer and market leader in AI Search, empowering businesses to deliver predictive search experiences. The Junior Developer Support Engineer will assist technical users with implementing Algolia in various development environments and collaborate with customer success, product, and engineering teams to resolve technical issues.
Responsibilities:
- Handling technical requests via web and email support channels
- Conducting professional and empathetic conversations with customers to gather information, troubleshoot, and resolve their technical obstacles
- Submitting bug reports to the Engineering team for problems needing attention
- Partnering with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to the rest of the support team
- Contributing to internal and external knowledge bases
- Participating in internal projects to improve processes and tools
Requirements:
- Ability to work Eastern or Central Standard Time
- Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience
- Experience with web development and/or REST APIs
- Experience in technical customer support, supporting SaaS enterprise software ideally
- Working knowledge of development languages such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, or Python
- Ability to handle and prioritize a portfolio of tickets at various stages of resolution
- Excellent spoken and written English skills
- Ability to work in an on-call rotation
- Basic familiarity with iOS & Android platforms
- Experience supporting open-source projects & their GitHub communities
- Experience with Shopify, Magento
- Experience at our current stage and beyond ($50-200M ARR range, high growth, lots of change and building internal infrastructure)