Customer Success Manager, Enterprise

Attentive is an AI marketing platform focusing on 1:1 personalization, aiming to redefine brand and customer connections. The Customer Success Manager for the Enterprise Team will manage relationships with enterprise customers, advising on marketing strategies and ensuring customer satisfaction while driving revenue growth.

Responsibilities:

• Gain the confidence of and cement relationships with customers throughout the entire lifecycle of the account including: goal-setting, value delivery, account growth, new product adoption, and renewals
• Work independently to deliver a “consultant” perspective in all customer interactions - creating customized success plans based on customers' goals and challenges
• Develop and maintain a deep understanding of our products and the broader marketing landscape - staying up to date on industry trends and best practices
• Regularly lead and present at customer meetings, both in-person and over video conference
• Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies
• Lead discussions with customers to probe what new products they are interested in and what integrations they might need, and translate customer feedback into specific product requirements
• Contribute to the continued development and improvement of the Attentive Customer experience

Requirements:

• Background in SMS and email marketing
• Strong understanding of growth and retention techniques and strategies
• Demonstrate success in managing complex strategic-level customer relationships, driving customer retention and expansion
• Solutions-oriented mindset with excellent problem solving and analytical skills
• Experience navigating complex work processes, tight timelines, and changing teams
• Extremely detail oriented and organized - excellent communication skills and the ability to build trust, strong relationships and influence across an organization
• Experience in Salesforce or related CRM tools, and Customer Service Software like Catalyst or related tools
• Comfortable learning new software (for design, data management, and internal tools)
• Open to client travel as needed