Hotel Ticketing Services Associate (Vacation Planner)

JOB SUMMARY:

Destination Universal Vacation Planners are responsible for providing exemplary service by working independently in a high paced, guest facing, sales environment at Universal’s On-Site and Partner Hotels. Responsible for utilizing prescribed sales techniques to sell all Universal Orlando products which include: Annual Passes, Admission Tickets, Express Pass, Dining Plans, Special Event products and Lanyards. Vacation Planners must also be familiar with 3rd party area attractions and assist guests with sales for those products at their work location. In addition, this position will require familiarity with multiple ticketing systems and guest service systems to assist guests with any ticket or Vacation Package concerns they have.

MAJOR RESPONSIBILITIES:

• Meet monthly sales goals including but not limited to: Total Ticket Revenue, Multi-Day and Park to Park share, Upgrade Revenue and Ancillary Product Sales.
• Process transactions within multiple systems including: Galaxy Ticketing, Universal Desktop, Open Order, Open Table, Zomato and 3rd Party Ticketing System.
• Understand and actively participate in technological communications for business critical information and relevant park and attraction information. (i.e., message boards, forum boards, etc.)
• Understands and actively participates in technological communications for business critical information and relevant park and attraction information.
• Understands and actively participate in Environmental, Health & Safety responsibilities by following established policy, procedures, training and team member involvement activities
• Performs other duties as assigned.

EDUCATION:

• High school degree or GED is required.
• Technical school is preferred.
• Associate’s degree (AA) is preferred.
• Other: Working knowledge of windows office and operating system required.

EXPERIENCE:

• Experience with computer ticketing system preferred.
• One to three years in a sales position with face-to-face customer contact preferred.
• Six months to one year prior cash handling experience required.
• Second language is a plus, but not required.

ADDITIONAL INFORMATION: 

Positions as a Hotel Ticketing Services Associate (Vacation Planner) require:

• Ability to stand for long periods of time
• Handling cash and credit card in sales transactions
• Using different forms of technology including computers and tablets
• Maintaining a clean work environment with use of cleaning chemical

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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