Key skills
Active Directory
About this role
Description
abra Professional Services is seeking a Help Desk Technician!
What will you do?
- Provide high-quality support to employees (on-site and remote) covering hardware, software, OS, and network infrastructure.
- Troubleshoot and repair laptops/desktops, set up workstations, and manage peripheral equipment (monitors, docking stations, IP phones).
- Manage user accounts and permissions in Active Directory, Office 365, and Google Workspace.
- Track IT inventory and manage the full IT onboarding/offboarding process for employees.
- Diagnose basic connectivity issues, WiFi configurations, and printer/file-sharing setups.
Requirements
What are we looking for?
- 1-2 years of experience in a Help Desk / Technical Support role – Must.
- Deep knowledge of Windows OS and experience with Microsoft 365 environments.
- Hands-on experience in PC/Laptop hardware repair and diagnostics – Must.
- Familiarity with basic networking concepts (IP, DNS, DHCP).
- Excellent service orientation and the ability to work under pressure.
- Good technical English (reading/writing).
- Flexibility for paid on-call/remote support outside of regular hours.