AWS Connect Engineer/Developer

NAVA Software Solutions is seeking an AWS DevOps Engineer with AWS Connect experience for a contract role. The primary responsibilities include defining the target operating model for Amazon Connect CI/CD, implementing voicemail flows, and optimizing routing profiles to enhance operational efficiency.

Responsibilities:

• Define target operating model for Amazon Connect CI/CD
• Refine Repository structure
• For CI/CD Pipeline stages:
• Validate
• Deploy (Dependencies, Connect Artifacts)
• Run Post-Deployment Automated Testing
• Assert Promotion Governance
• Define Rollback Strategy
• Define Security & Access Model
• Enforce Drift detection and auditability
• Provide required documentation
• Design and implement Amazon Connect v3 voicemail flows, including after-hours, no-agent-available handling, secure storage, and notification/reporting integration
• Implement claims-based intelligent call routing using DynamoDB, enabling dynamic queue selection and business rules driven by claim attributes and metadata
• Configure and optimize Amazon Connect routing profiles, mapped from existing RingCentral roles, queues, and skill structures to ensure functional parity and improved efficiency
• Implement and validate Direct Extension Dialing (DED), including user/extension mapping, security controls, repeatable configuration processes, and operational documentation
• Conduct a current-state Amazon Connect review and provide best-practice guidance, covering contact flows, dashboards, reporting, governance, and a phased roadmap for business enablement and future capability enhancements

Requirements:

• AWS DevOps role with AWS connect Experience Must
• Define target operating model for Amazon Connect CI/CD
• Refine Repository structure
• For CI/CD Pipeline stages: Validate, Deploy (Dependencies, Connect Artifacts), Run Post-Deployment Automated Testing, Assert Promotion Governance, Define Rollback Strategy, Define Security & Access Model, Enforce Drift detection and auditability
• Provide required documentation
• Design and implement Amazon Connect v3 voicemail flows, including after-hours, no-agent-available handling, secure storage, and notification/reporting integration
• Implement claims-based intelligent call routing using DynamoDB, enabling dynamic queue selection and business rules driven by claim attributes and metadata
• Configure and optimize Amazon Connect routing profiles, mapped from existing RingCentral roles, queues, and skill structures to ensure functional parity and improved efficiency
• Implement and validate Direct Extension Dialing (DED), including user/extension mapping, security controls, repeatable configuration processes, and operational documentation
• Conduct a current-state Amazon Connect review and provide best-practice guidance, covering contact flows, dashboards, reporting, governance, and a phased roadmap for business enablement and future capability enhancements